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Excellent customer service
Very informative information and prompt service. Polite, kind customer and knowledge service.
My expectations were met and questions answered.
Should be completely satisfied but the exhaust was not aligned when I collected the car but the problem which was very minor was corrected promptly.
Had previously requested the car to be assessed for a trade-in value whilst it was being serviced. I met Ahmed when I left the car but it didn't happen as he was too busy. I was told to re-book but won't bother to trail out to Woolwich again.
Really friendly and polite staff
SJ Woolwich is like an entirely different company to SJ Bromley. Kept me informed at all times, and helped me get my car back in time to go away. Very happy.
The team at Stephen James are excellent. From the point of booking, they always go the extra mile. The listen carefully to any issues raised, keep me posted with progress, and give clear explanations of jobs carried out.
I should have been informed of the issue with the parking sensor. Additionally, I am feeling a clutch judder on the car that was also not reported so I'm wondering if any test drive was done.
Called in for the recall, got booked in for 2 weeks later, check carried on the same day. Just don't give higher score since I wasn't offered a courtesy car (recall should be manufacturers/dealer responsibility to take care of customer)
Kept me informed all the way and also advised me of what else I would need to bear in mind in the near future
I was very pleased with the service I received
Very high standard of service, great staff
Saturday am is convenient for many of us office workers to collect cars from Service. You only had 1 Service person on duty. This led to delays for some customers. There were plenty of sales staff (un-busy) - swap in some Service personnel in am.
The car took too long, all day and its only its first service.
Ok. Dealing with Derek on the phone, I can't complain - was clear, concise and very good at letting me know what was happening. The car was taken there after a BMW Assistance call and remote to me.However, I was disappointed to see 18 miles added.
Easy online booking and convenient drop-off & collection
Not at all satisfied, I have never been given any concrete answer or an action plan on what will be down to resolve the problems. All I am ever told is I will get them to test drive it tomorrorow.
It was all fine although I confess to being a bit confused by the whole syatem of the car telling you when it needs servicing, and what needs doing.
I was kept informed at all times and updated when neccessary
Work carried out well but disappointed that the dealer did not have the exhaust temperature sensor that was required meaning that I didn't have the car for two days.
Well coordinated sevice.
I believe the right parts were used and done by knowledgeable people
Very good service, all matters relating to service explained, and car valet was carried out
Arranged a time and was able to wait while the service was completed rather than have to organise a hire car for the day.
Upon collection I discovered the car interior trim was damaged whilst relacing a button plus the fitting was out.
I placed my order on 28th april 18, but unfortuneatley there has been a bit of hiccup regarding wheels not coming back intime to take charge of vehichle, instead of a week, it has been two weeks
Appointment was made easily and efficiently. The car was ready when promised and all staff very friendly and helpful
I have been seen to promptly and have received a friendly and relabile service. One challenge has been on the last two occasions I havent been able to have a courtesy car which has made life difficult
I was disappointed by provided service at Woolwich Stephen James. And think that was my last visit to this garage. I will try to explain why. Ive booked online an appointment for some maintsnce work( Ive noticed some knocks in front suspension
We was dealt with strait away
They found something else that was wrong and fixed it.
It took two hours to do a winter to summer wheel swap. How? I couldve done it myself in 30 minutes. These days I cant even be bothered to ask SJ to do anything, or complain, theres just no point because I know I wont get an answer.
As above, from booking and performing the service to collection of vehicle etc. David Tibbs is an asset to the company.
I can't really add anything as I had no problems with the car and it only needed a general service.
Professional and caring staff
Friendliness of staff
I have elaborated in answer 1 but if I have to go on Louis Do has the nack of making his customers feel that extra special by explaining everything and always taking my many anxious calls and assuring me where necessay. Well done Louis Do @Woolwich.
Louis Do was superb, top customer service and attention to details.