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Good excellent service
Bit of a wait booking in on the day but the personal service was good
fast service and updates provided. part was not available but ordered immediately and car re-booked to be serviced
Service was good and I was advised on what additional work needs to done. However, I was not informed about how long it will take ( I booked fast lane service ) and I was not offered any tea/coffees. Something I always miss from my Honda dealers.
Friendly courteous service from Stephen James Woolwich. Sorting out the requirement for another new aircon condenser has meant a number of visits to to dealer and payment for part of the labour - a charge for labour to resolve fitting of faulty parts
Would have been 5 star but there was a slight delay when collecting the car due I was told to it being cleaned and valeted for me. However when we got in the car it had neither been cleaned or vacuumed.
I would have given a 5 star review, however, I arranged for the vehicle to be picked up at 3pm I arrived at the reception at 2:50pm to pick my vehicle up the receptionist took my registration and name told me to take a seat in the seating area
It was a recall ; I had to change date at last minute which was done very quickly and helpfully. The recall itself was done effectively and smoothly.
Expensive 1st service. car not washed despite confirming it will be done. Good communication with video.
Job was carried out earlier than I expected, however no one seemed to know how to work he cameras which had been installed & took a while to get someone to assist as initiallhad Ben told just read the manual
I brought the car in for a service as part of a service plan but ended up just being charged for a fluid change. Made to wait almost an hour for vehicle after being told it was ready to collect several hours earlier. Very poor valet
Overall good but billing was wrong and emails have gone unanswered chasing up whether a part has come in (still don't know 10 days later). Car cleaning not as good as it used to be.
Friendly staff Positive can do attitudes
Always treated with respect as a customer and my vehicle service is always completed as advised.
I was told that driving the car with the particle filter warning light would not cause problems. However, it transpired that the expensive particle filter needed to be replaced because the car had been driven while the vacuum hoses needed replacing.
The only thing missing is a courtesy car. I have had repairs done on my Audi and they would always give me a courtesy car to carry on with my daily commute to work. BMW for some reasons don't do that.
Great service from customer advisor
The Repairs Customer service officer Angela was great, so I have no issue with Stephen James service, but the problem I am left with is not my own. And lack of customer care and good will from BMW UK is showing no loyalty or empathy with customer.
Again very friendly staff
Everything was fixed
all done as agreed
Incorrect works undertaken on my vehicle time after time & Stephen James wasted my time and money with the initial problem not being fixed. I had to take my vehicle to a private garage to fix the problem. Stephen James have put me off BMW for life.
Very very satisfied with the service. Was given constant updates and assistances and letters and advice. Amazing
Find the staff rude and unhelpful.
Very satisfied was dealt with professionally.
Service is expensive and different part of the car was serviced at different time. They are not cheap. However, the customer service is good.
I was satisfied with the customer service but still have problems as the front brake light is now on. I did the week after the repair to complain. So not satisfied with the work done to the car
The ongoing problem i had with my car was dealt with by a man called Dave Figg. My customer service experience with Dave was really excellent, i found him to be very proactive with excellent customer service skills.
The manager always go the extra mile
Staff were friendly and efficient .
They did everything I asked in good time and to the agreed price. They also ordered a part that I needed but which wasn't available and then called me a few days later to let me know it had arrived.
I had 1500 miles before service when I set out my journey. So I tried to get service before trip but was told it was not possible until amber warning. I got it amber when I had 1200 due.so this dealer accomodated my short notice on only day.
It just couldn't have been better - staff were great.
See above - focus on giving good customer service rather than what suits staff. You are certainly priced at a premium level where customer service should be absolutely key.
Overall when I have been to Stephen James BMW they have looked after me very well when it came to doing the work and giving my car on the same day.
We were informed everything be ready in a day however it took 3 days to resolve. Communication was poor with my wife constantly doing the chasing. She had no means of transport, made worse by the fact that my son is recovering from an operation.
Good communication throughout my car service
The process was easy, quick and simple.
As mentioned above, there is a significant lack of care and poor levels of investigation are apparent.
My car needed engine oil, window washer fluid and tyre pressure looked at. When I received my car this was not done .. they did not reset my car. After them resetting my car there was a light to confirm it still needs window washer fluid.
Same as above plus just money grabbing focus. They did not top up Adblue just cos it was not economical to open 10 litre can. Really after paying £700 for just oil service you can't even allow customer to keep the remaining in the car. Disgusting ??
Waste of my time.
No one called me to advise they received my car. The car is still faulty.
Service was great with the staff, just a bit disappointed that I booked a courtsey car and arrived to say it hadn't been returned could I wait? Luckily the kind service gentleman gave me his, being 8.5 months pregnant it was impossible to wait.
In regards to how you send the engineers report, to be fair this is very good. Staff at the shop are pleasant enough.
The staff has been good with dealing with most of my inquiries, but my vehicles repairs don't seem to be to scratch as said above. And like also said above when the vehicle goes for a wash post service the clean has no been up to scratch 2/5 *
Very disappointed that they've started charging for the use of a courtesy car.
Too many difficulties in dealing with the salesperson, personality clash or whatever, just never worked. Too many issues with the car when I got it.
Beautiful car in unbelievable condition