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Process is frictionless and the body shop proactively arranged for my first service to be carried out while the car was in for a SMART repair.
After service I got car with squiking breaks .
I appreciate that the team tried to resolve the issues, but ultimately they were unable to do so.
Service was excellent, price for servicing is expensive
The customer service I recieved once the car was in was excellent.
Car was completed sooner than expected
Always outstanding!Best service of any BMW serviceI have used:WatfordMaidstone (Aylesford)Croydon
I got my car back on the date I was told but my Bluetooth was paired to another device I noticed.
I was told I could do a service while you wait in 90 minutes when I booked it. When I got there I was told it would take much longer as it was quite a big service. I wish I had known that when I booked as it messed up timing for the day.
The attendants were very professional, really polite and effective on their work, explained the procedures and services to be done. Booking the service was really simple and quickly.
Fast and efficient
I was updated on my repair step by step
Prompt & efficient
All staff members was great and took the time to treat me well
Very good service
Due to service personnel knowledge of procedures.
Car was serviced and motd well
Like the feel of Woolwich BMW, polite staff, very efficient and welcoming. The reception staff very pleasant .
My car was fine after a diagnostic check and I was updated very quickly.
All work done quickly and competently. Office open early so I could drop the car off before work.
Would of liked to have been made aware of the advisories on car - also car was still under its 3 year warranty but I still paid for dip light be changed - warranty now expired wasn't made aware if warranty covered some of the advisories!
The service was completed on time, all items were dealt with and full explination given.
All good, check in and check out waiting time could be quicker. May be you could have option of set appointments for busy customers so that they dont have to wait.
Receptions is not very professional.
I arrived on the wrong day (sorry) and you still managed to help despite being very busy. Thats outstanding
Car was immaculate and cleaned beautifully
Completed in a timely manner.
Everything I had asked to be done was completed to my entire satisfaction.
Its not cheap. But its good.
I was offered a goodwill gesture for BMW to pay the labour cost for repairing my car and my car was also dropped back to me. Very happy with the service received.
The waiting area was comfortable. Unfortunately, no one was available from the used car sales area to speak to while I was at a waiting appointment for a MOT.
Very pleasant to deal with
Christopher Trevatt was very helpful and kept us updated on the cars readniness etc
All went well but Woolwich being my nearest BMW dealer is far from my home.
Car repaired and delivered in a shorter timescale than expected.
All explained clearly and car ready when said
Please see above - my comments about Dave Figg. Don't lose him, he is fabulous.
excellent service, kept me fully informed during the day
Attentive and polite service. The centre were flexible to my needs which ended up with me buying a car from them as a result.
Great customer service! we was always kept in the loop and was kept up to date with everything.
I am holding back 5th star because we didn't get that special feeling during delivery/handover. Family were all expecting a special treatment with ribbons, etc for my first brand new car to make that moment special to cherish forever that was missing
Its because of my salesman Alex King who was always professional, supportive and helpful throughout until l collected my car.