Loading...

ABOUT STEPHEN JAMES WOOLWICH.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Process is frictionless and the body shop proactively arranged for my first service to be carried out while the car was in for a SMART repair.

Service

After service I got car with squiking breaks .

Service

I appreciate that the team tried to resolve the issues, but ultimately they were unable to do so.

Service

Service was excellent, price for servicing is expensive

Service

The customer service I recieved once the car was in was excellent.

Service

Car was completed sooner than expected

Service

Always outstanding!Best service of any BMW serviceI have used:WatfordMaidstone (Aylesford)Croydon

Service

Good

Service

I got my car back on the date I was told but my Bluetooth was paired to another device I noticed.

Service

I was told I could do a service while you wait in 90 minutes when I booked it. When I got there I was told it would take much longer as it was “quite a big service”. I wish I had known that when I booked as it messed up timing for the day.

Service

The attendants were very professional, really polite and effective on their work, explained the procedures and services to be done. Booking the service was really simple and quickly.

Service

Fast and efficient

Service

I was updated on my repair step by step

Service

Prompt & efficient

Service

All staff members was great and took the time to treat me well

Service

Very good service

Service

Due to service personnel knowledge of procedures.

Service

Car was serviced and motd well

Service

Like the feel of Woolwich BMW, polite staff, very efficient and welcoming. The reception staff very pleasant .

Service

My car was fine after a diagnostic check and I was updated very quickly.

Service

All work done quickly and competently. Office open early so I could drop the car off before work.

Service

Would of liked to have been made aware of the advisories on car - also car was still under its 3 year warranty but I still paid for dip light be changed - warranty now expired wasn't made aware if warranty covered some of the advisories!

Service

Professional service

Service

The service was completed on time, all items were dealt with and full explination given.

Service

All good, check in and check out waiting time could be quicker. May be you could have option of set appointments for busy customers so that they don’t have to wait.

Service

Excellent service

Service

Receptions is not very professional.

Service

I arrived on the wrong day (sorry) and you still managed to help despite being very busy. That’s outstanding

Service

Car was immaculate and cleaned beautifully

Service

Completed in a timely manner.

Service

Everything I had asked to be done was completed to my entire satisfaction.

Service

It’s not cheap. But it’s good.

Service

I was offered a goodwill gesture for BMW to pay the labour cost for repairing my car and my car was also dropped back to me. Very happy with the service received.

Service

The waiting area was comfortable. Unfortunately, no one was available from the used car sales area to speak to while I was at a waiting appointment for a MOT.

Service

Very pleasant to deal with

Service

Christopher Trevatt was very helpful and kept us updated on the cars readniness etc

Service

All went well but Woolwich being my nearest BMW dealer is far from my home.

Service

Car repaired and delivered in a shorter timescale than expected.

Service

All explained clearly and car ready when said

Service

Please see above - my comments about Dave Figg. Don't lose him, he is fabulous.

Service

excellent service, kept me fully informed during the day

Service

Attentive and polite service. The centre were flexible to my needs which ended up with me buying a car from them as a result.

Sales

Great customer service! we was always kept in the loop and was kept up to date with everything.

Sales

I am holding back 5th star because we didn't get that special feeling during delivery/handover. Family were all expecting a special treatment with ribbons, etc for my first brand new car to make that moment special to cherish forever that was missing

Sales

It’s because of my salesman Alex King who was always professional, supportive and helpful throughout until l collected my car.