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ABOUT STEPHEN JAMES WOOLWICH.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

excellent service from friendly staff

Service

The service and the MOT was done swiftly and efficiently, well meeting my requested timescale.

Service

The service was completed on time and the car returned having been cleaned inside and out, wonderful!

Service

Not only professional but also deliver. However, it would have been a 5 stars if the car did not receive a scratch on the right hand wheel arch during the servicing. I reported it to a staff who had it polished but the mark did not go out completely

Service

Everything’s went well, however there is still room for development.

Service

I’m very satisfied with staff in the service, which is very dedicated and happy to help. I’ve been a little disappointed that not all parts were abalone and one recommended by manufacturer was not replaced during the same visit.

Service

told to bring car back as needed tracking rod as boot split, brought car back mechanic had car whole day only to be told nothing wrong, following week had phone call asked why i had not brought car back ? seams communication problems

Service

I have given 5 stars because Chris in service has been looking after my car. Chris is very professional and experienced. I would not go to Stephen James Woolwich if Chris was not working there.

Service

it was all easy, how I would expect

Service

I arrived at 7 am but it was not clear to me that my car had been booked in for its service at 9 am. However the staff managed to service the car earlier. I live in Greenwich so I prefer to wait while the car is being serviced.

Service

Wait time to be served too longTyres swapped over, but no check on tyre pressure - sent out completely incorrect values2 dust caps missingPressures should be (according to door chart)Front 2.0, Rear 2.5 BarTyres on car:Front 2.35, Rear 1.9

Service

Very good customer service

Service

I would have given a higher rating but I had to wait for over 3 hours for a wheel change due to a part breaking off and waiting on the part to arrive.

Service

Very courteous staff, willing to help. Very friendly. I have ALWAYS been pleased with the service I receive from the service dept.Price was given before job was taken on, which was extremely helpful.

Service

Extra support given to set up email once car came from service v helpful

Service

It would have been 5 stars if I had not had to travel to Woolwich and back on the train to take the car in and repeat journey to collect it rather than the 5 minute walk round the corner when we first purchased the car

Service

Was very quick

Service

after the service, I noticed that the driver side and real vents are not working. Yet to get it resolved.

Service

I do believe that the BMW brand sells itself. Stephen James Woolwich is one of the few franchises that doesn’t rely on the brand and customer service still means something.

Service

Almost perfect

Service

Very satisfied with service

Service

Dave Fogg is fantastic, great service and always keeps me updated, I could t ask for better service from him.

Service

My requirements were met promptly and better than I expected.

Service

Booked service on line and was given price. On arrival was told the car needed an air filter of some kind, an extra £95 plus vat. When I asked what would happen if I declined the filter was Told they would reset the cars computer.so no option !

Service

I received good service from everyone I came into contact with at BMW. On the sales side I was dealing with Zulfir and Kieran and they were very good. On the service side, it was quick and efficient.

Service

No reason to complain all sorted in a timely manner and with great value and customer service

Service

Overall service was friendly and efficient

Service

Because what was discussed about the service was delivered exactly so

Service
Pleased we were able to help, thank you for your feedback.

Did wait long they did exactly what was asked

Service

All is corect.

Service

Addressed issue with my car but the complementary valet after service could be improved

Service
Thank you for your feedback much appreciated. If the wash & vac wasn't up to our usual standard following your visit happy to cover this off once again at your convenience, please contact us when you are next in the area.

My car was at your garage for about a month. I had no courtesy car and no information about when I may get it back. When I came into the office to ask about a car, I heard the sarcastic way in which your staff spoke to customers so I didn't bother.

Service

Couldn’t fault it in any way. I was given a very good service and whatever questions I had were fully answered.

Service

timely pick up and prompt feedback on completion and redelivery

Service
We appreciate your kind comments.

Convenient location and prompt efficient service

Service

Process is frictionless and the body shop proactively arranged for my first service to be carried out while the car was in for a SMART repair.

Service

After service I got car with squiking breaks .

Service

I appreciate that the team tried to resolve the issues, but ultimately they were unable to do so.

Service

The customer service I recieved once the car was in was excellent.

Service

Service was excellent, price for servicing is expensive

Service

Good

Service

Car was completed sooner than expected

Service

Always outstanding!Best service of any BMW serviceI have used:WatfordMaidstone (Aylesford)Croydon

Service
Thank you for your kind feedback, pleased we were able to help.

I got my car back on the date I was told but my Bluetooth was paired to another device I noticed.

Service

Fast and efficient

Service

I was told I could do a service while you wait in 90 minutes when I booked it. When I got there I was told it would take much longer as it was “quite a big service”. I wish I had known that when I booked as it messed up timing for the day.

Service

The attendants were very professional, really polite and effective on their work, explained the procedures and services to be done. Booking the service was really simple and quickly.

Service

Prompt & efficient

Service

I was updated on my repair step by step

Service

All staff members was great and took the time to treat me well

Service

Very good service

Service

Due to service personnel knowledge of procedures.

Service

Like the feel of Woolwich BMW, polite staff, very efficient and welcoming. The reception staff very pleasant .

Service

Car was serviced and motd well

Service

My car was fine after a diagnostic check and I was updated very quickly.

Service

Professional service

Service

Would of liked to have been made aware of the advisories on car - also car was still under its 3 year warranty but I still paid for dip light be changed - warranty now expired wasn't made aware if warranty covered some of the advisories!

Service

All work done quickly and competently. Office open early so I could drop the car off before work.

Service

The service was completed on time, all items were dealt with and full explination given.

Service

The sales person and his colleagues were most professional, timely and efficient

Sales

There is always room for improvement but the experience was very good.

Sales

Eugene was amazing...he knew everything and was very transparent. He made it a very special experience for us

Sales

Helpful staff. From both sales and parts teams

Sales

Car was ready, paperwork was ready, everything went smoothly.

Sales

Completely satisfied, couldn't fault anything, was made to feel valued.

Sales

Zulfy was very attentive and helped to get the car to me before end of month

Sales

Great service friendly staff

Sales

Specification of the car was easy, communication throughout the process was very good and Abid conducted a very good handover on collection day.

Sales

Friendly and helpful. Wonderful handover (to music)

Sales

As a returning customer I had high expectations, I was not disappointed. Once again the Woolwich dealership surpassed my expectations. Well done Eugene and Lucy.

Sales
Thank you very much for your kind comments. I am sure Eugene & Lucy will be pleased to learn that that you were happy with our service.

I was very happy with the service and I was updated regularly on when my car would arrive. The delivery/hand off was also seamless.

Sales

Cannot be improved

Sales

Was OK, even quick delivery.

Sales

I am amazed at professional and friendly customer service and support and answy any questions.Very good listening skills by your staff

Sales

Attentive and polite service. The centre were flexible to my needs which ended up with me buying a car from them as a result.

Sales
Thank you for your kind feedback it was our pleasure.

My only reason for not giving 5 stars is that there was a delay on receiving the car but I doubt that was anything to do with the BMW Centre more a production problem.

Sales

Great customer service! we was always kept in the loop and was kept up to date with everything.

Sales
Thank you for your business Mrs Takela, enjoy your new car.

I am holding back 5th star because we didn't get that special feeling during delivery/handover. Family were all expecting a special treatment with ribbons, etc for my first brand new car to make that moment special to cherish forever that was missing

Sales

It’s because of my salesman Alex King who was always professional, supportive and helpful throughout until l collected my car.