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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
377 ratings and 187 comments received in the last 90 days.
18 March 2024
Peter is a great sales person, thoughtful, professional and efficient. Very helpful throughout.
17 March 2024
Everything was clearly communicated
13 March 2024
Again Lee was amazing, the car reveal with the music and bow was something special. Thanks Lee
11 March 2024
Overall I'm very satisfied as Lewis McFarland was super helpful and was able to answer all my questions.
09 March 2024
Starting from viewing to choosing the right car, Andy & Peter took me thru the journey with patience, kindness & respect. They communicate excellently on car details & offers available. Being well informed, I made d best choice & completely satisfied
08 March 2024
The support given was outstanding and made me want to return again for more and more opportunities and deals.
07 March 2024
Staff very attentive from the first phonecall to handing over the keys, very impressed.
06 March 2024
Extremely professional from start to finish
06 March 2024
Great service
06 March 2024
Everything went smoothly, I really enjoyed the car presentation!
06 March 2024
I am still showing friends and family how the car was presented to me, vehicle came down on a lift with music playing and car was covered with a huge bow on it. It really made the collection an unforgettable experience
06 March 2024
A very friendly atmosphere and I was treated with great courtesy. All of the staff were very knowledgeable about the product or their specific job. At handover, every detail of the car was explained to me in a very enthusiastic way by Lewis.
22 February 2024
We were underwhelmed with the car pick up process. Couldn't wait for us to pay off the deposit balance, card machine was put in front of me almost as soon as we arrived. Had seen on social media other BMW dealers making more of an effort
22 February 2024
Car was actually how I wanted it. Supreme customer service.
22 February 2024
Cannot fault the service. Excellent
22 February 2024
I can't fault the customer service I received at all from the Blackheath branch. From first point of contact all the way to picking up my new car I had no issues with communication, Lewis was extremely helpful as well as the central line staff.
09 February 2024
Andy and Kasper made sure I was happy!
28 January 2024
Great service, friendly, with lots of updates and real customer care
29 December 2023
My whole experience with BMW was amazing. The communication from my salesman Matthew Peck was 10/10. Despite the delay I was always informed and kept up to date. I was given 10/10 treatment from Matthew from start to finish.
21 March 2024
Work was done within the time given
21 March 2024
The service was excellent
21 March 2024
Very satisfied as it all went smoothly.
20 March 2024
I was seen by Tanveer and although he was new to the job he was professional and you wouldn't have been able to guess! Excellent customer service and punctual in getting back to me. He also made me aware of the service provided by bumper.
19 March 2024
Everything went smoothly and team were very helpful.
19 March 2024
Tanvir Mohshin dealt with all issues and ensured everything was done in 24 hrs. Communicated regularly. Keep up the good work.
19 March 2024
Very helpful
19 March 2024
All went well. Shout out to Niran who was great
18 March 2024
Luke was very good
16 March 2024
Luke especially was great! All staff are amazing
14 March 2024
Luke looked after when my car was having its MOT. He kept me informed of what was happening. Also he has sorted out an advisory notice on my car which he will organise at my convenience,
13 March 2024
Great service and brilliant problem solving on myBMW app issues. Thank-you.
13 March 2024
Car was completed same day
13 March 2024
Didn't bother to call me when car was ready. I had to ring but went to the central call centre so in the end had to go there to find out car had been sitting in the car park.
13 March 2024
Good service
12 March 2024
Because my MOT was completed in the specified time set, I'm most happy as my car was a bit dirty from all the muck and rain and the member of staff washed my car for that I'm ever so greatful!.
12 March 2024
Excellent service
11 March 2024
Everythink went smooth.
11 March 2024
Nice people
11 March 2024
BMW cleaned my car and informed what causing a tyre problem that a reputable tyre repairer failed to spot.
11 March 2024
Paul was amazing in handling my car repair and deal with warranty company with out much hassle. He also arranged loan car since my car repair took longer. Overall good service so far.
10 March 2024
Because the rep make my life very easy and very considerate.
10 March 2024
Didn't quite bottom the issues I wanted investigating
10 March 2024
Service was close to great but I wish they had rechecked my brake light warning. They had resolved it by changing the bulb but it almost immediately failed after ignition. I wish they had checked this more throughly before releasing the car to me
09 March 2024
The very patient staff helped me arrange the fastest service and provided me with a very reasonable price.
09 March 2024
Very good service with the young man (forgot his name- brown fella)
09 March 2024
Because you are good
08 March 2024
I've been getting my car serviced at Stephen James since moving to SE London. Service is done right. Always informed of my options. The cost of initial diagnostics could be lower.
08 March 2024
Samiul Ahmed was excellent, his knolwege was outstanding along with his advise. He went over and above my expectations. We need more like him, famtastic example of great customer care
08 March 2024
My recall was handled very professionally by the staff.
07 March 2024
was very fast and professional
07 March 2024
Great customer service made to feel at ease and valued
06 March 2024
professional, friendly and knowledgable service staff who go the extra mile to make sure you are happy with the brand and service
04 March 2024
Excellent process from drop off to collection.
04 March 2024
Service I received was very good. My car was looked after well.
04 March 2024
Job always well done
04 March 2024
Everything happened when it should and I was kept updated
04 March 2024
Unfriendly, inflexible policy. SJ BMW refused to fit bonnet gas struts I'd got from a well known auto parts supplier. It was inconvenient having to run around looking for another garage who could do this trivial job for me before my appointment.
03 March 2024
Know all about their products
03 March 2024
All done in time
03 March 2024
Staff very nice ,approachable ,knowledgeable
03 March 2024
Friendly staff
03 March 2024
Professional service by Adam
29 February 2024
Work carried out was at a top standard and was told about everything that had to be done. Nothing was to much.
29 February 2024
Because I was treated very kindly
29 February 2024
Excellent service
28 February 2024
Friendly and professional
28 February 2024
Excellent service
28 February 2024
Complementary coffee had a lot to do with this plus your friendly staff
27 February 2024
All problems fixed.
27 February 2024
Good customer service Friendly people who were always attentive
27 February 2024
The stuff were Very helpful I was satisfied.
27 February 2024
Quality Customer Service Good support
27 February 2024
Adam was absolutely brilliant. Excellent customer service and very personable. He went the extra mile e.g. drove my car right to the door for me as it was raining and then realised it had not been washed and got that seen to immediately.
27 February 2024
Excellent
27 February 2024
Professionalism
27 February 2024
Just great service
27 February 2024
They didn't help me
27 February 2024
Professional
27 February 2024
Exceptionally professional
27 February 2024
Answers to my questions were informative in a professional manner.
26 February 2024
See above.
26 February 2024
Quality work with good customer service.
25 February 2024
Polite stuff and good service
25 February 2024
Very satisfied and staff were very friendly and helpful.
24 February 2024
As above excellent , friendly & clean.
23 February 2024
The car feels great.
23 February 2024
Very satisfied and done under 2 hours
23 February 2024
Very good
23 February 2024
It was difficult to reach someone at the phone
23 February 2024
Service advisor went above and beyond
22 February 2024
Efficiency
22 February 2024
Great customer service and information whilst the MOT was being done...
22 February 2024
Other than 2 new tyres and the tax and insurance, that was the only cost I've had for a year!
22 February 2024
Staff were very friendly and helpful.
22 February 2024
ALL DONE ON TIME AND WITH THE BEST ATTENTION
22 February 2024
Honest advice, professional staff, good service and received a free wash as well
22 February 2024
Quality is good but v expensive
22 February 2024
Everything completed and done sooner than expected
22 February 2024
Feedback in real time via mail and video and immediate follow up at arrival and check out
04 February 2024
Niran Manoharan???? the Service Team Manager was very helpful, He explained everything that was involved with the works that was going to be carried. He assisted with setting up the BMW app on my phone. Overall his professional approach A++
30 January 2024
I was given details about the work to be performed which made me have confidence in what was going to happen to the car.
30 January 2024
Good communication. Friendly and reliable staff and service.
30 January 2024
The person who i dropped my car off with was quite rude, i cant remember his name but an Asian man. I live quite far away and everytime im asked to bring my car in it's super early and i'm not even given a courtesy car,
28 January 2024
Service always good
28 January 2024
I was well treated
28 January 2024
Excellent customer service
28 January 2024
Jack was very helpful when dealing with my car repairs.
28 January 2024
I am very satisfied. Thank you very much
28 January 2024
Just like to give a shout out to Paul who has Been tremendous, really looked after me and understood my frustration and my needs. And made sure I was satisfied with the solution to my problem. Thank you paul.
27 January 2024
Everything good
27 January 2024
See sbove
27 January 2024
They are dedicated to their job
27 January 2024
Good service
27 January 2024
Easy, no issues, quick to collect my car, a bit of a delay for dropping my car off
24 January 2024
Didn't even know i could have a payment plan for service
22 January 2024
speedy
22 January 2024
Could not afford the bill sent after the diagnosis
22 January 2024
Woolwich staff very friendly and organised, however, standard of cleaning with service isn't up to par considering the price of servicing
22 January 2024
Prompt and polite service
22 January 2024
The service element was great but there was a recall on the car which I had not been made aware of. My frustration (and theirs) was that they did not have the necessary part to implement the recall requirement.
22 January 2024
Jack was great!
22 January 2024
Samiul Ahmed was great. Amazing customer service. Very knowledgeable.
22 January 2024
Friendly staff and great service
22 January 2024
Service is very professional
21 January 2024
The SJ team - were able to provide a quick turn around on my service at a convenient time. Car was looked after, problems were highlighted on video. The area for improvement is a more seamless experience when liaising with my bmwinsurer for the tyre
21 January 2024
Excellent service completed on time.
21 January 2024
Service experience excellent, staff are always professional.
21 January 2024
100% satisfied as always. Service is great and professional.
21 January 2024
no comment
21 January 2024
Communication was great, especially the video of vehicle check results. Friendly customer service and lovely that they had tea/coffee facilities
21 January 2024
Staff welcoming and no time wasting..??
21 January 2024
Ease of access to the drop off site, is complimented by staff who are generally highly approachable and very helpful in genuinely discussing individual issues requiring intervention, resulting in correction of minor problems (luncorrecte elsewhere)
21 January 2024
2nd time I've brought the car in for a recall. Also chose to have the MOT done at the same time on this occasion. Both times was offered to have the car washed and vacuumed, both times it was never done. Don't offer this if you're not going to do it.
21 January 2024
Customer service is amazing
18 January 2024
The car was sent in for an MOT, but a couple of issues were identified and rectified at the same time. The comms from BMW regarding these issues was timely and overall there was good value for money too. The vehicle health-check videos are great too.
18 January 2024
Very satisfied.Staff were very helpful and professional.In a video clip they explain everything about the car. Very appreciated.
18 January 2024
Gave me everything I asked for and more.
18 January 2024
I would give 10 for amazing service by Samiul Ahmed. Very professional and service oriented. Always happy with his positive approach.
18 January 2024
Efficient and courteous throughout. Regular telephone updates and adapting the recommended work (more/less/different) depending on the findings.
18 January 2024
All round good service
18 January 2024
As above
17 January 2024
The MOT carried out as required.
17 January 2024
Fast and effective service with good communications.
17 January 2024
I'm not happy with the service and the prices are too much just for an apointment charge me just for a appointment £200. I am very disappointed with the services ??
17 January 2024
I am giving these answer because I enjoyed the way I have been treated. Hence it is my preferred garage.
17 January 2024
I was satisfide with with the service.
17 January 2024
They clean the car before hand it back to you. Recommended service offered to you. Polite customer service. Warm welcome.
17 January 2024
All information about my car was shared with me and explained everything regarding my service
17 January 2024
the service man was professional and took care of my car and delivered. many thanks to the team.
17 January 2024
No complaints, was dealt with in a timely manner and with great customer service
17 January 2024
great communication throughout. Cannot remember the persons name but very happy with service
17 January 2024
Integrity - I booked online for a higher level of service that was actually required according to the car's 'computer'. I was subsequently informed and the correct level of service was carried out.
17 January 2024
good timing, welcoming staff, nice hot drinks selection while you wait.
17 January 2024
£200 bill added for something I asked not to be done.
17 January 2024
People there are very friendly and helpful. Samuil Ahmed serviced me as efficient as possible. He helped me resolve all my problems.
17 January 2024
Why? That is a good question. Because I will never bring my car to BMW.I brought my car to Stepen James Woolwich to update or install EGR. Everything was OK for 4 days until the car had all kind warning signs on dashboard, which before I never had th
17 January 2024
I'm really happy
17 January 2024
As above
17 January 2024
100% satisfied ??
17 January 2024
I gave very specific details to the service agent who booked me in and he made copious notes / but I then had to explain everything twice more to different people when they could have just read the notes.
15 January 2024
Very satisfied with service
15 January 2024
The service was carried out within the time frame given and no delays. A complimentary wash of the car was provided which was really nice!
15 January 2024
Car returned promptly cleaned in and out
14 January 2024
As above.
14 January 2024
Because I was very satisfied
13 January 2024
Great service. Niran credit to the company
13 January 2024
Team were friendly and helpful. I did wait longer than I expected to but it was fine. I wasn't expecting the car to be cleaned so that was a nice surprise. The service advisor was a very nice guy!
12 January 2024
Best service
12 January 2024
Informative and quick to complete
12 January 2024
Every inconvenience was made up for. It was a smooth service
12 January 2024
Excellent service
12 January 2024
Very poor service Nothing professional Very disappointing
11 January 2024
Pana was dealing with my booking, he went above and beyond to get my car sorted, and kept me updated.
11 January 2024
Everything was perfectly executed.
11 January 2024
I definitely no going to recommend the shop in Woolwich
08 January 2024
You are professional
08 January 2024
Charged me 200 pounds, but did not find the problem. Asked for 1200 pounds, to check the transmission, but without fixing the problem, only to find it. The problem is quite common, same as here: https://youtu.be/IVlf5iXumWI?si=BWsO7m1-om_mg3iK
07 January 2024
Everything was great. Staff member was polite helpful and really accommodating. Only issue was being told my tyres needed changing when I had just done an MOT the week before and my tyres were absolutely fine
07 January 2024
Great efficient friendly service
02 January 2024
The customer service agent was very helpful and friendly but the headlights weren't aligned properly when I left and I had to fix them manually myself. I also received an error message, only 2 months after a major service and 2 days past mot
31 December 2023
Good service
30 December 2023
Ease of booking and kept me informed throughout.
29 December 2023
Per above
29 December 2023
Outstanding
29 December 2023
My car was fixed & I am now satisfied
29 December 2023
First class service. Always making the customer valued.
19 March 2024
They keep their word and are so polite and supportive!