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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
392 ratings and 188 comments received in the last 90 days.
08 October 2024
The team were very welcoming and made us feel at ease
03 October 2024
Once again, the handover from Mr Robert Smirke was exemplary.
02 October 2024
Car delivered as advised.
29 September 2024
I'd mixed my dates up and arrived a day early for collection. The team sprung into action and loaned me a car to save me having to get the train back. Nothing was a problem and Andy the manager went the extra mile too. Great customer service.
28 September 2024
Everything went to plan and was kept well informed at all times by Matthew Peck
25 September 2024
Stephen james Woolwich are fantastic, especially Peter in the sales as he was so helpful and explained everything in detail, will definitely be back to the Woolwich branch.
24 September 2024
Faster than expected
24 September 2024
I have to say my experience at Stephen James - Woolwich was probably the best and they where absolutely fantastic from start to finish. Every query was answered and all staff I came across, including the Service Team are enthusiastic know their stuff
22 September 2024
My new Z4 is beautiful and the hand over process was amazing with my favourite song was playing - very personal and memorable experience and Peter Smith and Andy Stich explained everything to me. They look after their customers so well
21 September 2024
Connor was amazing. He was in touch with me from day 1 and helped me to choose the right car. I really looking forward to him as my next car adviser.
17 September 2024
Fast, efficient and professional service
05 September 2024
Matthew was very helpful.
29 August 2024
Wes was extremely helpful throughout the whole process of acquiring this car. Constantly checking in and updating myself making everything for me nice and simple. Couldn't recommend anyone more!
28 August 2024
Very straight forward process explained thoroughly very understanding
25 August 2024
Cannot fault anything
23 August 2024
Our experience with Stephen James Blackheath was fantastic. The delivery itself super smooth, with a great explanation about the car and its features, plus a warm welcome at the centre.
20 August 2024
Highly reliable service
20 August 2024
Quick, straightforward. Lewis is very knowledgeable and efficient . The whole experience has been hassle free.
18 August 2024
Gold star service
18 August 2024
All the information was explained in depth and any questions I had was answered clearly.
13 August 2024
From the initial inquiry to the delivery of the vehicle, both Lewis and Haley provided exceptional service. They were more than happy to answer all our queries and even made courteous calls from the order date until delivery.
09 August 2024
Because Stephen James BMW is a star
09 August 2024
Overall, one of the best car buying experiences I've had thanks to Lewis and Hayley. Hayley kept me thoroughly updated with my new car and when I could expect it.
05 August 2024
Everything was handled with care and we were kept up to date with delivery dates etc
05 August 2024
After Andrew Sitch took the reigns of the purchase and handed me over to Matthew Peck for the paper work and talks about the car, i must say they both were impeccable and gave 110% and very excellent customer service
03 August 2024
Handover was complete with explanations given unprompted. A smooth process.
02 August 2024
Amazing customer service, prompt responses to any queries, wesley went above and beyond to provide great service, including doing the handover on his day off
01 August 2024
very smooth, I've been given regular updates and everything went nicely.
30 July 2024
Speedy handover recognising I am a repeat customer was very much appreciated, ie only showing me relevant updates. Dean Lewis and Hayley are exceptional.
27 July 2024
It was a fast service considering the amount of paperwork, and I was guided through the process in an efficient and friendly way by Matthew and the team. Strong customer service throughout.
27 July 2024
All staff were friendly and eager to help
25 July 2024
Outstanding service! sales executive was attentive and helpful.
24 July 2024
Fantastic, 10/10 service from start to finish at Stephen James Woolwich. Matthew Buck was polite, responsive, answered all our queries, and early collection of our BMW X1 was a pleasant surprise!
16 October 2024
I wanted to take a moment to express my sincere appreciation for the exceptional service I received during my recent visit. The entire team went above and beyond especially Niran Manoharan who is an asset to the company.
16 October 2024
Excellent communication - the pre-appointment reminder, video of findings and follow-up phone calls.
15 October 2024
Previously my car would be washed, however this time round it was given back to me unwashed.
15 October 2024
Very professional
15 October 2024
Staff were very polite and friendly while operating under a very busy environment.
14 October 2024
Very happy
13 October 2024
Great service.
13 October 2024
Good interaction and was kept updated with what was happening with my vehicle
13 October 2024
The service was fine but the car was not washed properly both inside and outside. Dirty stains on windows and dashboard etc.
13 October 2024
They kept me informed of the condition of my car. They also washed and cleaned the footwells in the car
13 October 2024
Professional services
13 October 2024
Quick, clear info and easy process.
12 October 2024
The knowledge and assistance from the team was second to none. I have been to a few BMW parts service stations around London and this team by far are the best. Even the Receptionist was very helpful.
11 October 2024
Quick MOT done, u get a video explains everything
11 October 2024
Quick service, additional work was carried out on the day, price was reasonable by BMW standards.
11 October 2024
Professional and friendly advice. Vehicle ready as expected and cleaned.
10 October 2024
Pleased with the staff support and approach.
06 October 2024
Service was excellent. Very honest, didn't oversell me anything and everyone I met was super helpful. Very impressed
05 October 2024
Niran's commitment to consistently meeting customer expectations is truly impressive, and it's one of the main reasons I will always come back to the Woolwich branch. Thank you again for such an outstanding experience!
05 October 2024
I was told things needed replacing when they did not need replacing
05 October 2024
Having checked my car's 'fix' was covered by its initial 12 months warranty over the phone, i was somewhat surprised to discover there was a possibility it wasnt covered.
04 October 2024
Professional sales engagement, technical issue resolved quickly once delivery of car occured
04 October 2024
From booking to collection the staff kept me updated on all elements - costs. Works being undertaken and any Additional works that may be necessary.
04 October 2024
Paul Dawes at Stephen James in Woolwich went above and beyond to assist during the service and carry out to completion a previous agreement with BMW. Initially I had some doubts but all went well and he kept me well informed in the process.
03 October 2024
Loved the representative customer service provider
03 October 2024
Respectful , polite an d value my time
02 October 2024
The work was completed on time and on schedule.
02 October 2024
So far so good.
30 September 2024
Received an excellent customer service through the whole booking and after care service.
30 September 2024
.
29 September 2024
The leaking roof persists
29 September 2024
My car has revive free parts, because the recall
29 September 2024
All goes to plan
29 September 2024
Excellent service from start to finish. Clear communication on what needs to be done and the price is always competitive. The finished product always lives up to expectations. No shocks or surprises!
28 September 2024
Kept us updated and info was good.
27 September 2024
Everything was done accordingly.
27 September 2024
WHOLE FAMILY DRIVES BMW - SAYS IT ALL - THE ZORLU FAMILY
26 September 2024
Good customer service from service manager Niran
26 September 2024
Very professional
25 September 2024
They kept me updated from start to finish .
25 September 2024
Excellent. I was served by Samual Manford who was very efficient and personable.
25 September 2024
Straightforward, helpful service.
25 September 2024
Staff are friendly and helpful
24 September 2024
I was very satisfied
23 September 2024
They provided and fitted the parts quickly without any hassle.
23 September 2024
Good
23 September 2024
Very happy with the staff who dealt with me
22 September 2024
Convenient 1:30 fast track slot, car finished on time and good video of issues. Nice waiting area. No one followed up though with a quote for the work the visual inspection said was required.
22 September 2024
Good service and no 6 weeks waiting list.
22 September 2024
See above
21 September 2024
As above
21 September 2024
Good and prompt service and feedback
21 September 2024
Telephone access is poor ... slow / lots of waiting ... service managers do not call you back even when they say they will. Needs better client interface. Had to go back to get windscreen wiper refitted - such a hassle but saved by a helpful mechanic
20 September 2024
Professional and very friendly
20 September 2024
The customer service and attentiveness are excellent. I still need further investigation into my car issue, so I gave this rating.
19 September 2024
Excellent service and they were able to work around my time constraints. Very happy
19 September 2024
Everything was good, but they said they would wash the car, but the car wasn't washed properly!
18 September 2024
Them care only about diagnosis money and not fix the my egr
18 September 2024
Satisfying with the service took a little bit longer than I expected it to, but the job got done
18 September 2024
Samuel was great. He made the process seamless and highlighted something he noticed with the car.
18 September 2024
Good Service Lack Of Communication
18 September 2024
Worst service ever by Tanvir who told me my car was done by 2:30 but when I arrived at 4:45 with my little kid from school, he kept me waiting until 6pm before he handed over the car to me. Many people came after me but they were served before me.
17 September 2024
Niran was informative and helpful.
17 September 2024
SJ Woolwich is conveniently located near my residence, making it easy to access and commute to other locations. Offering fast and efficient service with easy access for commuting to other locations.
16 September 2024
MOT was quick and thorough video explanation was nice touch
15 September 2024
Having been let down by another dealer, I am grateful that Paul and the team stepped up to help me out, particularly Rebecca (I think) who first answered my phone call.
14 September 2024
Samuel Manford was very polite, helpful and accommodating. He provided a 10 out of 10 service.
14 September 2024
Tanvir Mohshin, on your Service Desk at Steven James Woolwich was great; he and the team did everything right. And the car got its annual clean- I barely recognised it!
12 September 2024
Service is always a pleasure and a great experience
10 September 2024
After every service , not once have I had problem , where I have had to come back . BMW specialist team , get it right first time
09 September 2024
Tanvir is completely professional and explains everything thoroughly. Paul was also very helpful in providing advice and taking out the time to give it.
09 September 2024
I am always greeted pleasantly in a welcoming manner at reception and very well looked after by aftersales when handing over my car keys. I am also very grateful to Carla for setting up My BMW app and her time providing a tutorial on my recent visit.
09 September 2024
Gave me a time and the car was ready at the time. Narin kept me updated with what was needed and accommodated me.
09 September 2024
Everyhting was carried out and explained in detail without having to ask.
09 September 2024
It was easy to park and check in on arrival, Tanvir who dealt with me was polite and professional, I was unsure if my service plan included the MOT which the car was in for but Tanvir was able to look into this for me. Mot was done while i waited
09 September 2024
They provided alternative transport
08 September 2024
Always friendly and professional
07 September 2024
Really diligent service from Ray Wilkes.
06 September 2024
The service was excellent. Both technically (thorough job and clear service video) and personally (Tanvir was amazing with his updates, flexibility and professionalism). Thank you BMW - and Tanvir in particular!
06 September 2024
We had excellent service from Tanvir. Drop off was easy.
03 September 2024
Agent went above and beyond, all staff I interacted with were courteous and pleasant.
03 September 2024
Very good service. Good communication.
02 September 2024
Sami is cool. Informative and professional!
02 September 2024
In and out within the time I was told. Clean and tidy environment.
01 September 2024
I was completely satisfied with the customer service as there was good communication between myself and bmw which is very important
01 September 2024
Service was very straightforward and easy to book
30 August 2024
Total recall and MOT service was faultless.
29 August 2024
Due to prompt customer service that was delivered to me by Samuel Ahmed. He was brilliant and very knowledgeable and helpful with his customer service.
29 August 2024
Great experience - can't fault anything!
29 August 2024
Same as above comments and the car was handed back in a lovely condition and other sites should copy Woolwich
29 August 2024
Good service
29 August 2024
No complaints and happy with service I received
29 August 2024
Fast check in and collection
27 August 2024
Service advisor Niran and team always professional, polite and above else have a unrivalled BMW product knowledge.
27 August 2024
Very good customer service from Sam manford
26 August 2024
I had to call to find out if my car had been finished as would have took me some time to go back and pick it up. Other than that all was ok.
26 August 2024
There service man was good and he explained things much better
25 August 2024
Simple and straightforward
25 August 2024
The dealing with the staff was spot on. Sorting arrangements great. Options and service plans were discussed and full advice given.
25 August 2024
I was taken through the process, video was sent & when I came to pick up the car, the gentleman who walked me to my car, was friendly polite & also talked me through what was done.
24 August 2024
I was listened to and where I needed clarifications on areas about the structure and function of various parts on my car, they were explained clearly. I felt the knowledge and skills of the team was excellent. Thank you!!!!!
22 August 2024
Because I was.
22 August 2024
Really good service from Paul. I was very pleased that my car was washed.
22 August 2024
above
21 August 2024
Great service
21 August 2024
I had nothing to complain about.
20 August 2024
Found it very easy and comforting
20 August 2024
They fixed my car! Very pleasant people to deal with too.
20 August 2024
Service was good
19 August 2024
I was told I was getting a discount, only to be told it's couple of pence. Was made to look like it would be a nice amount. Next time keep your penny discounts.
18 August 2024
Customer Service was very good
18 August 2024
Received good customer service from member of staff looking after me. Can't remember the name
17 August 2024
I was satisfied with the way work was carried out as I was waiting only that I have to come back for the spark plugs which have just shown on the car computer.
16 August 2024
Great service and comms
14 August 2024
Great communication. Answered all questions on the spot and emails responded to quickly.
14 August 2024
Everyone I've been in contact has been so useful
13 August 2024
Was reassuring and easy and helped me with best service
12 August 2024
Your service was excellent
12 August 2024
Very good
12 August 2024
They are quite good and helpful although pricy
12 August 2024
Samuel Manfords displays the pinnacle of customer service.
11 August 2024
Great service. I really felt supported and looked after. Huge thanks to Samuel Manford at Stephen James Woolwich.
10 August 2024
Better price for service for older car Very satisfied
09 August 2024
The staff are always helpful
09 August 2024
Because Samiul Ahmed answered all the questions I had regarding the vehicle and that was correct I was pleased about that.
08 August 2024
Excellent
07 August 2024
Courteous staff, great service, first time to this branch, will use in future
07 August 2024
The guys was friendly but I am still disappointed no with him. I explained to him my situation but unfortunately I have to pay more money and it shouldn't be like this. I can give 4 star to him for his services.
07 August 2024
Nobody's perfect.
07 August 2024
The service booking system with the Stephen James Woolwich team is a very smooth process.
07 August 2024
Waiting times before you see a rep is rather long
04 August 2024
Happy with the service and friendly staff
04 August 2024
Based on customer service experienced. My contact point person in the name of Mr. Niran is such a wonderful customer service personnel.
03 August 2024
Found fault and rectified it
03 August 2024
Diligent, informative and organised.
31 July 2024
They managed to have our vehicle back on the road ASAP
30 July 2024
I was well attended to when I came to BMW.
30 July 2024
The customer service was absolutely fantastic. Mr Samuel Manford at Stephen James Woolwich was great. He gave a lot of info and told me about the 3 instalment plan. Great! The car was service accordingly with the relevant feedback give. Thank you aga
30 July 2024
video evidence of works carried out
30 July 2024
Again very friendly and helpful
28 July 2024
The value for money should have been much better
28 July 2024
Received regular updates on what was happening with the car
26 July 2024
Even though the car was delivered late, staff showed empathy and offered compensation which showed great customer service.
26 July 2024
Good service
25 July 2024
My mot was failed on the first because 2 of the tires needed to be replaced. I came 2 days later early morning and Samuel helps me get it done straight away less than 10 minutes. Very friendly service also.
24 July 2024
good service
23 July 2024
Regular updates on works carried out, all price were as quoted and no hidden fees or surprises. Great stuff!
23 July 2024
The service was really good and quick
23 July 2024
So friendly and helpful members of staff
23 July 2024
Paul was very clear and efficient in communication and handling my car
23 July 2024
I have been using Stephen James for many years and have always found them helpful, thorough and fairly priced. This last sevice experience was no exception
22 July 2024
Very good.
22 July 2024
they charged me £224 but they couldn't find out the real problems coz the sound my X5 was making one day after repaired the sound is still there. I have rebooked another appointment hope they do their job professionally this time.
22 July 2024
Answer provided above
08 October 2024
Order process was very quick and got delivery on time.