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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
388 ratings and 173 comments received in the last 90 days.
16 July 2024
It's has been a great service, with regular updates and Matthew Peck took time and patience to show me around my new car.
12 July 2024
Staff made extra efforts
09 July 2024
excellent service from Peter and Andy
08 July 2024
Personalised and thoughtful support from Wesley at the branch. He worked so hard to help and delivered amazing customer service.
06 July 2024
We felt like we were talking to a friend in Peter Smith! And if I'm honest that uis exactly how we were treated. He was so easy to talk to on the telephone or in person. He is also very knowledgeable about the BMW range of cars. He talked us through
03 July 2024
The Blackheath branch couldn't have been more helpful and made the process of upgrading my car, very simple.
03 July 2024
Very very happy!
02 July 2024
Love my new car, great deal, thanks to Chris Gomez
02 July 2024
They were very responsive, courteous and kept me fully informed all along the purchasing journey
02 July 2024
Really pleased with the process and the purchase / delivery exceeded expectations with frequent updates and accurate timeframes.
26 June 2024
Everything was top notch and the presentation I was give was top class!
26 June 2024
Extremely satisfied
25 June 2024
The sales manager, Matthew Buck kept me informed of the progress of my order up to the date of delivery.
14 June 2024
The car came on time and Jacob is superb he explained everything to me and made sure I was comfortable when leaving with my new car
07 June 2024
The staff were amazing across the whole board.
07 June 2024
I am both elderly & disabled & the sales executive knew this & served me with respect & understanding of my needs & put an absolutely perfect deal for me. He handled the whole sales procedure for me & i couldn't be happier with the result!
05 June 2024
Jacob and the team were absolutely fantastic. Jacob was an absolute professional at all times, keeping me updated and at ease. Hayley was also fantastic always assuring me and keeping me up to dates with delivery information. I'd score them 10/10 on
30 May 2024
Completely satisfied with my purchase. My order came a month early than expected which is a bonus.
25 May 2024
Everything was explained perfectly
22 May 2024
Nothing was made difficult
21 May 2024
Helpful and informative
05 May 2024
Enjoyable experience
04 May 2024
Dean from Blackheath Stephen James is so attentive and consistently delivers outstanding levels of customer service.
03 May 2024
All staff were welcoming
27 April 2024
All good Dean and his team were a pleasure to deal with.
21 July 2024
Samuel Manford was excellent and took personal ownership of the case. He kept me informed every step of the way, was attentive and very professional in his approach.
21 July 2024
Shows the customer what work is carried out.
18 July 2024
Just costs are a concern
18 July 2024
Amazing staff
18 July 2024
The people I was dealing with were helpful, friendly and responsive. Always returning calls and providing updates when received from BMW
17 July 2024
All issues was resolved and kept me informed of progress.
17 July 2024
Excellent experience
17 July 2024
Professional service
16 July 2024
Very satisfied with the service??
16 July 2024
Once again Was happy with the work that was carried out on my car and also Samuel who dealt with me would highly recommend him to people as he was very helpful and good at his job
15 July 2024
Seamless service. I was looked after well and everything was explained to me.
15 July 2024
Exceeded my expectations when it came to my MOT, thought it would take longer, but was very efficient
14 July 2024
Very friendly
14 July 2024
The service I receive at Stephen King in Woolwich is always excellent, which is why I keep going back.
14 July 2024
Work was completed within the time stated.
12 July 2024
Because they were really good
10 July 2024
See above
10 July 2024
They always make everything very seamless with plenty of updates, reminders and options
09 July 2024
Professional and friendly and helpful staff
09 July 2024
They did my car health check and I was satisfied with the service, the only worries is about the price is too expensive.
09 July 2024
Very impressed with the team who stayed professional during a difficult situation where their computer system went down the day before year end. Special mention to Lewis who is clearly passionate about the cars and takes the job personally.
08 July 2024
Because of Sammy. He's brilliant
08 July 2024
Everything was proffessional
08 July 2024
Samuel service
08 July 2024
The work carried out on my car was done within the expected time. I was called to let me know my car was ready early enough that I could leave work and arrive in time to collect my car before the workshop closed.
07 July 2024
Niran Manoharan has always been outstanding and is a credit to your company. Always polite, always helpful, always smiling. The whole place is great from front desk to the engineers, but Niran is the shining star that will keep me returning.
06 July 2024
The service from start to finish was very good. I was welcomed by the team and was introduced to Tanvir who would be carrying out my service on the car. He sent me a video with comments and included a free wash which was fantastic.
04 July 2024
Good service and seemed to care about me as a customer
03 July 2024
Very good communication
03 July 2024
Completely satisfied. The best ever response from the internal service team. Gone above and beyond. Thanks.
03 July 2024
1. easy booking 2. service is always finished within indicated time line 3. parts are always booked on time
03 July 2024
Quick and efficient service
03 July 2024
Fast and good
03 July 2024
Absolutely spot on with all my requirements. Very capable staff, and extremely polite and accommodating.
03 July 2024
Because you are very kind and done it good work on my car
03 July 2024
Good customer service just like the job done on my car.
03 July 2024
Good customer care
03 July 2024
Good customer service
02 July 2024
Staff were courteous and willing to assist. In my particular case, I wasn't too comfortable with the unpredictable time period for vehicle collection
28 June 2024
MR Sam handled my case and help me out from my problems.
27 June 2024
I was welcome by staff and staff was knowledgeable
27 June 2024
As above.
27 June 2024
Very happy with my first service no complaints from me
26 June 2024
Work explained well, undertaken rapidly and all with a smile!
26 June 2024
Great service.
26 June 2024
Outstanding as always.
25 June 2024
Completely happy
23 June 2024
Excellent service
23 June 2024
Prompt resolution this time compared to previous times
23 June 2024
It's purely because of the person who served me.
20 June 2024
I am satisfied
19 June 2024
They sorted everything immediately and were very professional
18 June 2024
Charged 180 for second fix a then an inspection fee on top ?!
18 June 2024
I was very pleased
18 June 2024
All work got completed.Luke & guy that sits next to him did a great job.
18 June 2024
Great team!
18 June 2024
Everything was explained satisfactorily by the representative once I sat down
17 June 2024
Once again the overall service was good. I booked the service over the phone and my appointment was a couple of days later. Charlotte, I believe was the advisor that saw me on the day and she was very pleasant. The car was ready a few hours later.
16 June 2024
You couldn't get any better. Job done quickly and efficiently.
13 June 2024
Service was excellent. Luke Sommerfeld was very adequate and helpful for the overall process.
13 June 2024
I was happy with the service I received. The advisor went over and above to deal with my enquiry
12 June 2024
Helpful appointment
12 June 2024
Friendly staff and bill as expected
11 June 2024
Recall was carried out, MOT and Service was done as expected.
11 June 2024
Just did the MOT . friendly staff
11 June 2024
Sammy was very friendly and helpful.
11 June 2024
Happy service Luke was very courtesy Good information He is beautiful
11 June 2024
Communication of status/progress should be (and usually is) much more proactive/prompt. Plus after 5 days my M3 was returned with bird poo on it and I had to take it straight to car wash.
11 June 2024
An excellent customer experience on my recent visit to BMW the process was explained Sam was attentive and knowledgeable. I also received service advice and recommendations. The video of the service process was a really nice touch.
10 June 2024
Excellent
08 June 2024
Went beyond my expectations. I got the best service. Thank you! Samuel Manford, and also Service Manager, Steve
07 June 2024
I had an excellent customer service experience with Sam S. He was amazingly friendly, helpful and respectful.
07 June 2024
Exceptional service as akways. I used to be a customer at Bromley and Blackheath for over 18 years. This was my second visit to Woolwich and the customer experience was first class.
07 June 2024
Completely satisfied
06 June 2024
Friendly service
05 June 2024
Fantastic service
03 June 2024
Good service, quick and attentive
03 June 2024
Thorough, deligent, prompt
03 June 2024
No complaints
03 June 2024
Good service. Clear information about what was carried out.
03 June 2024
Excellent service, the brother that helped me when I got there was very helpful. I believe his name was Samuel Manford, hope he gets a raise.
03 June 2024
Everything went smoothly and to my satisfaction
31 May 2024
Samuel Manford gave first class, exemplary service and care. Away from home with close family in hospital my car developed a critical fault. At short notice Stephen fitted me in to his busy schedule and dealt with me efficiently and sympathetically.
30 May 2024
Always Pleasant and generally efficent
30 May 2024
Quick and easy to sort out the problem I had with new car
29 May 2024
Been charged was going to be free it was a call back not happy
29 May 2024
The staff at Stephen James Woolwich were very helpful and understanding about my situation. From start to finish they were so helpful. Especially Sammy
29 May 2024
Always feel comfortable when I drop of my car. Staff are generally welcoming and friendly and Luke Sommerfeld was a great example of customer service.
29 May 2024
All straightforward and informative
25 May 2024
I felt like I was in safe hands from start to finish.
25 May 2024
Customer service are always to a high standard and communication is on point.
25 May 2024
Great customer service.
24 May 2024
Excellent service
23 May 2024
I've always had a good experience with Stephen James Woolwich. The staff are friendly and attentive, and the work they've carried out has always been to a high standard.
23 May 2024
Very happy with the service they've done.Very professional staff.
22 May 2024
The best service
22 May 2024
They deal with me promptly on arrival, provide clear information if anything is needed but only do the work which is necessary.
22 May 2024
Good
21 May 2024
MOT and brake fluid change was done well
21 May 2024
My car was handled with care and professionally. Approval process is smooth, light touch and worked perfectly.
21 May 2024
Always greet Staff are helpful. Showroom was clean and tidy.
21 May 2024
Good service and communication
21 May 2024
Video explained clearly why different parts needed replacing and the safety measures etc. whole job was completed within the time frame.
20 May 2024
The staff were fantastic
19 May 2024
Your staff very kind to me,because my language was not very good, but he was also very patient to help me and help me solve the problem .
19 May 2024
From booking my car in the work was carried out quickly
19 May 2024
Normally when i leave my car for a service it gets washed but on this visit it wasn't.
17 May 2024
I am satisfied
17 May 2024
Had a pleasant experience at BMW Woolwich. The service manager Luke was very helpful and took his time to answer any questions I had.
16 May 2024
Good work and sorted out my issue
16 May 2024
Everything was done to satisfaction.
16 May 2024
Everyone was extremely helpful, flexible, kept me informed about every step, and it was worry free.
14 May 2024
Good
13 May 2024
I was looked after by Tanvir Mohshin he gave great service and kept me updated throughout my service . Big shout out to him as he made me feel welcome as this was my first time at the Woolwich branch.
13 May 2024
Service completed on time, kept advised of progress by service advisor and car looked like new when picked up.
13 May 2024
I have no complaints
13 May 2024
Lack of communication as per above reply. See answer to Q3 for more detail. My car had been with you in Nov & Jan, with no mention of this expensive repair being required then. Fortunately it was covered under warranty.
12 May 2024
This was a simple service (MOT) but done efficiently and in a friendly manner.
11 May 2024
Friendly, warm service from the moment you arrive. Always welcoming. Easy to stay at the centre. Choice of teas and coffees, always updated on progress.
10 May 2024
The person helping me was friendly and very professional
08 May 2024
My car only ever been to bmw and only will , it's local , provides a clean , safe , working environment. For my work be work on
08 May 2024
The staff were excellent. I have forgotten names but happy with the approach. Car was MOT'd and washed.
08 May 2024
very helpful and professional.
08 May 2024
we were very happy. We were treated with great customer service and the staff went above and beyond.
08 May 2024
Good communication, very speedy, very polite.
08 May 2024
Great team, polite, welcoming and a pleasure to deal with
07 May 2024
Samuel who take care of the job was very kind, flexible and easy to discuss and resolve
06 May 2024
Good service customer service
04 May 2024
I am always satisfied with the service at Stephen James Woolwich.It's always haste free .
03 May 2024
Good customer care provided by Luke Sommerfeld.
03 May 2024
Luke provided good updates throughout with plenty of detail to supplement and summarise the technician's video report.
03 May 2024
Always had my vehicle service at Stephen James BMW Woolwich every 1/2 years. Service team are very friendly! Worth every penny and very satisfied with the everything
02 May 2024
Good service, particularly from Sam, the Customer Service contact. Kept me in the loop at all times
02 May 2024
Efficient way to handle the service from start to finish
02 May 2024
The job was done professionally and quickly
02 May 2024
Very satisfied
02 May 2024
All completed on time and to a high degree of satisfaction. Really appreciate the video summaries as well
02 May 2024
When I was in need of some help, Luke was there to assist me with a question I had. He patiently listened to my query, and then provided me with a detailed and informative response that helped me to better understand the issue.
30 April 2024
Service was excellent, thank you also to the MOT tester Steven Thompson who looked after my car.
29 April 2024
Am really glad i bought from Stephen James the official place, rather than privately or through other car sites. Am recommending all my friends do that. Definitely worth paying more, as in fact it makes so much sense. Super reliable.
29 April 2024
So far I've been there twice I haven't had an major issues, so I've dealt with pretty smoothly
29 April 2024
Very welcoming and professional staff. Welldone keep it up
29 April 2024
Products quite expensive & labours cost too.
29 April 2024
Sam Manford was excellent - great customer care and communication
27 April 2024
Full service was done along with brake fluid. And also EGR cooler recall was replaced so very happy with the overall service.
27 April 2024
Excellent
27 April 2024
Quick easy and simple
17 July 2024
The staff were excellent kept us u to date with progress of the car , on the day of delivery they made us feel at ease welcoming,talked us trough every step of paper work . Then presenting the car was so well done ,