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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
381 ratings and 192 comments received in the last 90 days.
21 April 2024
The guy who was dealing with me was professional and friendly.
19 April 2024
Absolutely outstanding customer service from the guys in Stephen James Blackheath (Lewis, Jacob, Dean and Christopher). Their attention to detail was second to none - they were all brilliant -highly recommend!
19 April 2024
From the moment i walked into the showroom i was attended to and shown to the appropriate department, I was given a cup of coffee to my taste and a salesman was summoned to attend to my needs. Nothing was too much trouble by staff at Stephen James.
17 April 2024
Special thanks to Andy Sykes and Peter Smith.
13 April 2024
Matthew Buck was great, very helpful and always ready to give answers and updates when needed.
08 April 2024
Very impressed.
04 April 2024
Matthew Peck was truly marvellous. Nothing was too much for him and he thought of everything prior to the handover day and on the day itself.
03 April 2024
Everyone was welcoming and professional, it's also extremely clean and minimalist I guess.
31 March 2024
Staff kept me updated throughout.
29 March 2024
Smooth
29 March 2024
Absolutely please and over the moon
27 March 2024
Lewis made sure I had downloaded the necessary apps for my car and he had set up my apple car play. He made sure I was happy with the car before setting off
27 March 2024
From the start right through to collection the advice and attention to detail was excellent
26 March 2024
Kacper and Andy were brilliant. Nothing was too much and they were very patient with me and my questions. Kacper made sure to follow up with me and made the time for me to go in so I can get a few things clarified before moving forward.
25 March 2024
The culmination of this process was the day the keys were handed over to me. The delivery was conducted with the same level of excellence and attention to detail that I had experienced from the beginning. It was a memorable moment.
19 March 2024
They keep their word and are so polite and supportive!
18 March 2024
Peter is a great sales person, thoughtful, professional and efficient. Very helpful throughout.
17 March 2024
Everything was clearly communicated
13 March 2024
Again Lee was amazing, the car reveal with the music and bow was something special. Thanks Lee
11 March 2024
Overall I'm very satisfied as Lewis McFarland was super helpful and was able to answer all my questions.
09 March 2024
Starting from viewing to choosing the right car, Andy & Peter took me thru the journey with patience, kindness & respect. They communicate excellently on car details & offers available. Being well informed, I made d best choice & completely satisfied
08 March 2024
The support given was outstanding and made me want to return again for more and more opportunities and deals.
07 March 2024
Staff very attentive from the first phonecall to handing over the keys, very impressed.
06 March 2024
A very friendly atmosphere and I was treated with great courtesy. All of the staff were very knowledgeable about the product or their specific job. At handover, every detail of the car was explained to me in a very enthusiastic way by Lewis.
06 March 2024
Great service
06 March 2024
Everything went smoothly, I really enjoyed the car presentation!
06 March 2024
I am still showing friends and family how the car was presented to me, vehicle came down on a lift with music playing and car was covered with a huge bow on it. It really made the collection an unforgettable experience
06 March 2024
Extremely professional from start to finish
22 February 2024
We were underwhelmed with the car pick up process. Couldn't wait for us to pay off the deposit balance, card machine was put in front of me almost as soon as we arrived. Had seen on social media other BMW dealers making more of an effort
22 February 2024
Car was actually how I wanted it. Supreme customer service.
22 February 2024
Cannot fault the service. Excellent
22 February 2024
I can't fault the customer service I received at all from the Blackheath branch. From first point of contact all the way to picking up my new car I had no issues with communication, Lewis was extremely helpful as well as the central line staff.
09 February 2024
Andy and Kasper made sure I was happy!
24 April 2024
I was informed that the service (MOT) would take 90 minutes and that was what it took.
24 April 2024
Good work
24 April 2024
Everything taken care of as you would expect for BMW
24 April 2024
I 've given this rating because after the BMW service team changed my allow wheel, they forgot to reset the TPMS which caused a warning light on the iDrive. This was very upsetting as I had to drive all the way back from my home to BMW Woolwich.
24 April 2024
My MOT was done quickly and efficiently.
24 April 2024
Work carried out expertly and without fuss.
22 April 2024
Very smooth and informative. A proper service
22 April 2024
I felt well looked after, informed about everything that was going to be done during the service and MOT, and was updated regularly by the service advisor
21 April 2024
Location close to Elizabeth line
21 April 2024
Good advice from Sam on the wheel reconditioning.
21 April 2024
I'm very satisfied because they always keep me updated during my car service at the centre.
20 April 2024
Prompt, and efficient.
20 April 2024
Great service
18 April 2024
Fantastic service by the team overall. ??
16 April 2024
I always bring the car to stephen james and this really helps with the diagnosis or problems. They are able to tell me how serious or unserious the issues are and am able to leave with peace of mind. The car is well attended as can be seen in the vid
16 April 2024
Matthew Peck was really great in showing us respect. He went above and beyond with certain issues we had. And overall he provided us with excellent service in all areas. Thank you so much Matthew for such a great service.
16 April 2024
The wait to collect the car is always long in the waiting area, hence the 4 stars and not 5.
16 April 2024
I was booked in and had confirmation of my booking but when I arrived the receptionist couldn't find my booking but still serviced the vehicle. Samuel was great customer service and experience
15 April 2024
Thank you, always very good services provided
15 April 2024
Excellent service
15 April 2024
Polite, professional and transparent with the cost of work to be carried out and in its execution. Paul Dawes always keeps me appraised throughout the process.
15 April 2024
Fixed my call at same day as I was travelling and they put extra time and effort .
15 April 2024
The service is excellent and the care given to my car is first class and I am always satisfied.
15 April 2024
There was loose seat cover and I showed to the staff he got it fixed and freed my mind.
15 April 2024
I had a good experience
15 April 2024
Very courteously received, extra-mile.help when U thought I'd lost my phone, kept me fully updated on service, quickly rechecked for MOT after windscreen chip remedied by 3rd party, helping my stress levels - my car a key part of my life!
15 April 2024
Always satisfied with Stephen James servicing department. Samuel Manford who helped during my recent visit was attentive, polite and making sure the whole process ran smoothly.
14 April 2024
Great communication
14 April 2024
They threat you with respect
14 April 2024
Excellent service. Complete customer satisfaction
14 April 2024
Left my car all day and rushed to do the job at the last minute, did not wash the car, I have a doubt if the job was done properly at the rushing at the closing time.
14 April 2024
Because they dealt with a issue when I returned after leaving without any problems.
14 April 2024
I cannot fault Stephen James for the expert and professional way in which they have dealt with me thus far. They LISTEN to me
13 April 2024
I'm always satisfied with BMW whenever i need their support. I was running late to pick up.my car after it's been attended to, the staff had to wait for me even when it was pass the collection deadline
13 April 2024
Very happy , Sam was polite, respectful and took time to amswer all my questions
13 April 2024
Service highly recommended , waiting time a bit long
12 April 2024
Supported me well
12 April 2024
Completely satisfied
11 April 2024
Excellent service delivered!! Answered all my queries and was very knowledgable. This allowed me to plan my days whilst my car was being investigated.
10 April 2024
I received an honest appraisal of the work that needed to be undertaken on the vehicle and the price for the work was fair
10 April 2024
All questions was answered
10 April 2024
Job was done as expected my motor well clean the gentleman took me out to my vehicle as a family member taking you out after a visit.
10 April 2024
Super satisfied
10 April 2024
Very personal and professional service.
10 April 2024
Because I think the service I got was satisfactory
10 April 2024
Again helpful and finished the work on time
09 April 2024
Everything that needed to be done get done and timing is perfect
09 April 2024
Polite, friendly service.
09 April 2024
Nice staff, seen to quickly, very informative and thorough
09 April 2024
Excellent and friend service. Plus they had. Dog biscuits for Bertie!!
05 April 2024
The service was good and the advise provided was sensible
05 April 2024
Very good
04 April 2024
I started with not been satisfied with the service level but saw how much work/ effort they put in to resolving issues with my BMW
02 April 2024
Kept informed, quick and effective
02 April 2024
Not at all as I have been made to feel like I am not being listened to and been treated like a child and been told I should 'have more faith' from a very arrogant repairs person.
01 April 2024
Great service
01 April 2024
Information relied was clear and explained items i was unsure of.
01 April 2024
Would have liked to have had the price of my replacement tyre lower, but it is what it is.
01 April 2024
Same ass before great team
30 March 2024
Very very excellent
30 March 2024
Work carried out on time and inn budget and I was kept informed throughout of progress
29 March 2024
High cost stops maximum score
29 March 2024
Always confident Bmw will look after yourself, and vehicle.
29 March 2024
Given car service and informed that there is remote software update and that's the major issue in the car from months and the service team was unable to provide any solution for it. Still the issue persists
28 March 2024
Great service , Also the video link which explains everything is really good. Service advisors are super nice.
28 March 2024
It is great that they wash the car for you. Also great that courtesy cars can be arranged
27 March 2024
I've rated four stars solely because not all employees can match the exceptional service provided by Paul Dawes. If all BMW employees were as exemplary as him, I would happily give five stars. I couldn't imagine going to anyone other than Paul Dawes.
26 March 2024
100%, team is very helpful.
26 March 2024
Staff who served was very helpful and professional
25 March 2024
The attention given by Samiul Ahmed was excellent.
24 March 2024
I would normally give 5 stars here. But I was very disappointed to see that on the 21/3/2024 my car was taken on a test drive and was driven at a speed of 40MPH on Broadwater Road. This is totally unacceptable.
24 March 2024
All very straightforward - i was kept clearly informed of work in progress and when i would be able to collect the car.
24 March 2024
Good customer care
24 March 2024
I only deal with one member of staff who has been very helpful to me. Who understood my frustration and went the extra mile and have my issues resolved.. thank you Paul
24 March 2024
Done exactly what they said they would do, when they said they would
24 March 2024
Not satisfied
22 March 2024
welcoming, efficient service, both car and myself are taken care of throughout
21 March 2024
Work was done within the time given
21 March 2024
The service was excellent
21 March 2024
Very satisfied as it all went smoothly.
20 March 2024
I was seen by Tanveer and although he was new to the job he was professional and you wouldn't have been able to guess! Excellent customer service and punctual in getting back to me. He also made me aware of the service provided by bumper.
19 March 2024
Very helpful
19 March 2024
Tanvir Mohshin dealt with all issues and ensured everything was done in 24 hrs. Communicated regularly. Keep up the good work.
19 March 2024
Everything went smoothly and team were very helpful.
19 March 2024
All went well. Shout out to Niran who was great
18 March 2024
Luke was very good
16 March 2024
Luke especially was great! All staff are amazing
14 March 2024
Luke looked after when my car was having its MOT. He kept me informed of what was happening. Also he has sorted out an advisory notice on my car which he will organise at my convenience,
13 March 2024
Great service and brilliant problem solving on myBMW app issues. Thank-you.
13 March 2024
Car was completed same day
13 March 2024
Didn't bother to call me when car was ready. I had to ring but went to the central call centre so in the end had to go there to find out car had been sitting in the car park.
13 March 2024
Good service
12 March 2024
Because my MOT was completed in the specified time set, I'm most happy as my car was a bit dirty from all the muck and rain and the member of staff washed my car for that I'm ever so greatful!.
12 March 2024
Excellent service
11 March 2024
Everythink went smooth.
11 March 2024
Nice people
11 March 2024
BMW cleaned my car and informed what causing a tyre problem that a reputable tyre repairer failed to spot.
11 March 2024
Paul was amazing in handling my car repair and deal with warranty company with out much hassle. He also arranged loan car since my car repair took longer. Overall good service so far.
10 March 2024
Because the rep make my life very easy and very considerate.
10 March 2024
Didn't quite bottom the issues I wanted investigating
10 March 2024
Service was close to great but I wish they had rechecked my brake light warning. They had resolved it by changing the bulb but it almost immediately failed after ignition. I wish they had checked this more throughly before releasing the car to me
09 March 2024
The very patient staff helped me arrange the fastest service and provided me with a very reasonable price.
09 March 2024
Very good service with the young man (forgot his name- brown fella)
09 March 2024
Because you are good
08 March 2024
I've been getting my car serviced at Stephen James since moving to SE London. Service is done right. Always informed of my options. The cost of initial diagnostics could be lower.
08 March 2024
Samiul Ahmed was excellent, his knolwege was outstanding along with his advise. He went over and above my expectations. We need more like him, famtastic example of great customer care
08 March 2024
My recall was handled very professionally by the staff.
07 March 2024
was very fast and professional
07 March 2024
Great customer service made to feel at ease and valued
06 March 2024
professional, friendly and knowledgable service staff who go the extra mile to make sure you are happy with the brand and service
04 March 2024
Excellent process from drop off to collection.
04 March 2024
Service I received was very good. My car was looked after well.
04 March 2024
Job always well done
04 March 2024
Everything happened when it should and I was kept updated
04 March 2024
Unfriendly, inflexible policy. SJ BMW refused to fit bonnet gas struts I'd got from a well known auto parts supplier. It was inconvenient having to run around looking for another garage who could do this trivial job for me before my appointment.
03 March 2024
Know all about their products
03 March 2024
All done in time
03 March 2024
Staff very nice ,approachable ,knowledgeable
03 March 2024
Friendly staff
03 March 2024
Professional service by Adam
29 February 2024
Work carried out was at a top standard and was told about everything that had to be done. Nothing was to much.
29 February 2024
Excellent service
29 February 2024
Because I was treated very kindly
28 February 2024
Friendly and professional
28 February 2024
Excellent service
28 February 2024
Complementary coffee had a lot to do with this plus your friendly staff
27 February 2024
Professionalism
27 February 2024
Quality Customer Service Good support
27 February 2024
Good customer service Friendly people who were always attentive
27 February 2024
Exceptionally professional
27 February 2024
Professional
27 February 2024
They didn't help me
27 February 2024
Just great service
27 February 2024
All problems fixed.
27 February 2024
Answers to my questions were informative in a professional manner.
27 February 2024
The stuff were Very helpful I was satisfied.
27 February 2024
Adam was absolutely brilliant. Excellent customer service and very personable. He went the extra mile e.g. drove my car right to the door for me as it was raining and then realised it had not been washed and got that seen to immediately.
27 February 2024
Excellent
26 February 2024
See above.
26 February 2024
Quality work with good customer service.
25 February 2024
Polite stuff and good service
25 February 2024
Very satisfied and staff were very friendly and helpful.
24 February 2024
As above excellent , friendly & clean.
23 February 2024
It was difficult to reach someone at the phone
23 February 2024
Very good
23 February 2024
Very satisfied and done under 2 hours
23 February 2024
The car feels great.
23 February 2024
Service advisor went above and beyond
22 February 2024
Efficiency
22 February 2024
Other than 2 new tyres and the tax and insurance, that was the only cost I've had for a year!
22 February 2024
Staff were very friendly and helpful.
22 February 2024
Feedback in real time via mail and video and immediate follow up at arrival and check out
22 February 2024
Everything completed and done sooner than expected
22 February 2024
Quality is good but v expensive
22 February 2024
Honest advice, professional staff, good service and received a free wash as well
22 February 2024
ALL DONE ON TIME AND WITH THE BEST ATTENTION
22 February 2024
Great customer service and information whilst the MOT was being done...
04 February 2024
Niran Manoharan???? the Service Team Manager was very helpful, He explained everything that was involved with the works that was going to be carried. He assisted with setting up the BMW app on my phone. Overall his professional approach A++
23 April 2024
During the purchase Sales Executive was very helpful in terms of what extra packs to recommend while bearing in mind the nature of disability. Delivery was conducted in an acceptable manner and to my full satisfaction