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Was kept well informed every step of the way,
Looked at car promptly and started software update ASAP.
Would have liked my car to have been picked up from my home address but the wait for this to happen was too ling
everything dealt with efficiently and civilly
Some initial confusion over the insurance for my wheels was eventuall resolved better than expected. The MOT and service went smoothly, and I enjoyed the curtesy car. As you will see below, there were some issues, so a 5 is not appropriate.
From the receptionist to engineer so friendly and care about you and your matter in a great level
The car was collected on time, returned on time and spotlessly clean.
the car programming had to be done twice as it crashed the first time, was upset that I had to check and inflate all four tyres myself, also the manner in which my car was parked!
Again Good costumer service and professionalism, plus people are very friendly
Employees were very helpful and not aggressive.
As before to slow.
job well done.
Polite service advisor offered tea and coffee whilst I waited and was kept up to date with what was happening had 4 new tyres fitted and 2 bulbs changed by Angela
Good service and friendly
Would have been 5 star if the cleaning of the car was acceptable.
Completely satisfied with the service I received. The 0.1 point is, for the car wash after service. Not good enough. Otherwise, you will never regret the Steven James service. Good staff, Good customer service
It was only in to have its tyres swapped to the winter set but they gave it a wash as well.
The staff explain everything and tell you exactly what you need and put you on ease with honesty
The staff were polite and efficient
Service is great
They were well-organised and let my wife know long it would take to update the software (if we'd known this in advance it would have been better). Very helpful man showed my wife how to use the satnav and radio. And the car was returned clean.
The Gentle man that attended to me was very professional and didn't waste my time, He understood what I want and was able to get his message across without beating around the bush.
Serviced car well
Opened earlier than official hours which meant I was able to drop the car off and collect daily lease with without disruption to my day. Requested the car be made ready prior to 14.30 which was noted. The car was readied well before time.
I had to phone a few times to get an appointment, and waited ages for a call back which didnt happen. Once Id got an appointment everything was fine
Could have given more concrete advice on how long service would take, and whether an advance reservation was necessary to carry it out. When I phoned this did not seem to be the case, when I turned up I was told I had to leave the car at the dealer.
Louis the Salesperson was very thorough and understanding for my personal needs
Simon was always available to deal with any issues
Derek is brilliant
Took a little too much time to drop off vehicle . First service on this car thought a little expensive
The service department did their best to accommodate.
It has taken 17 days and except for one instance I had to keep myself informed about progress. A lot of parts were probably unnecessarily exchanged. I am not completely dissatisfied, since finally the problem was resolved.
The car was worse then when it went in.
Derek was on top of the fault, warranty claim and MOT all sorted within 48 hours of the car going in
delivery of the car was delayed and it just made the whole deal unpleasant.
Nice and friendly staff
I was satisfied with the work done, but I was told that they were just finishing up washing the car whereas in fact it was not washed at all. I had washed it on the Saturday and it had picked up dust from a nearby work site which was still on the car
It was done at the appointed time and I had been allocated with a courtesy car. The work was carried out in a professional manner.
Very good and friendly customer service.
Very quick and good service
Disappointed that, having had to buy two new tyres, neither were pumped up to the correct pressure when picking up the car.
Excellent service. Prompt on appointment.
Collected and returned hassle free. Communication clear and concise.
Really well looked after from start to finish - lovely facility and friendly staff
speedy, efficient and friendly
Came and collected my car, friendly staff and drove car back for me to pick up in car park
The issues my car had been brought in for were fixed very speedily. Also they cleaned and washed my car which was a really nice subtle touch which I was not expecting to happen
I was kept informed at all times as to progress of repairs and all staff werehelpful and friendly
My car still there so so this has to be proved after I take my car back and test it bat the person who served me was not confident about if the problem will be fixed.
No too over the moo to have paid £45.00 to have a light bulb replaced.I though they would be replacing the Angel Light bulb for this amount of money hence I agreed to it.
When I attended Stephen James it feels like I'm just catching up with old friends.
The process from start to finish was smooth even once we had left Devon was sending us images and confirming what we needed n did not need
My car was picked up & dropped off leaving me to work at home without interruption.
very good response and information
Communication was very good
Excellent service all round and staff were very patient in helping me to find the right model and options.
I wanted to purchase and dealership wanted to sell a vehicle , we came to a mutual agreement , straight forward process
purchase of vehicle was handled very well by Louis do. all my questions were answered and then some. delivery of the car was awesome i was very happy.although i would have liked some bmw merchandise, like all weather floor mats.
Great customer service
Mr Louis Do was very professional in his dealing with myself including his other colleagues ,he took his time to explain everything in detail
The salesman Eugene was very knowledgeable with all my questions and overall all staff were very friendly
Every step was handled very well.
Sales person kept me informed all the way.
Always available to contact.
Salesman was very helpful , particularly when taking the time to explain the new vehicle's controls.
I was very happy with the way they had the music in the back round and the car coming down on the lift never seen that before made me feel very special as I valued customer was a very nice experience one I will always remember thank you so much BMW
I was away on holiday and the BMW centre worked around my availability which I found extreamly helpful.
I experienced a great difficulty in taking my refund which took two weeks. I had to pay my deposit twice as sales team could not retrieve my initial deposit details despite me providing recipts.
The salesmanship was excellent. We were kept informed of changes and dates at all stages of the process.
Everything ran smoothly regardless of my tight time frame
Purchase run very smoothly.
good explanation to ensure what is best for me
Very helpful team, made the whole experience of the purchase exciting, especially the way the vehicle was handed over...fantastic!!!