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On my first visit I was not offered a pick up/drop off service but was kindly offered car. On my second service which was based on a recall letter I received the team didn't appear to know that a recall had been issued. I still have no paperwork.
The problem was identified, resolved and the personal service was good
Excellent sales rep
Terry Watts was excellent. Professional, polite, responsive and personable. I was also delighted with the body work repairs to my X5.
The whole process was very simple and efficient. getting an appointment was easy and the communication was very good.
When I bought the car it was lovely experience with MR Simon Curtis. But this time was awful with another advisor. I will definitely advice customers to get serve from MR. Simon Curtis. Even I was not offered courtesy car while I was waiting long.
I would like to refer to the service manager, Chris Trevatt, directly. His service was exemplary, I needed to wait for my car and as a result I worked from the reception area. Mr Trevatt kept me updated on a regular basis - 1st class.
Ready and completed within the time
Car serviced and MOT in a few hours, smooth hand over of vehicle, nice location and again friendly experienced staff
new showroom , good staff
Friendly staff they give much info. If u ask for anything,
Firstly It's just took just over 3 hrs to service the car. The car now feels new after the service. And from booking for service to delivery after service everything was nice and simple.
Service itself fine, Derek the service manager professional, polite and courteous. Repair conducted in a timely fashion. Disappointingly however the car was not valeted, hence the average score.
I was waiting a little bit longer to be dealt with
My car care is always checked to a point that I may not have noticed when brought into the yard.
Improved level of service and consultation versus the prior Blackheath franchise. More professional.
Very responsive staff.
Chris was very quick and efficient! He sorted me with a loan car and Rich quickly sorted out my tyre and was no longer than a couple of days.
Very efficient service and I had a relax feel as I was able to have refreshments in the waiting area.
Great service but it took a while to get the car when I arrived to pick it up. I had to wait for about 20mins
As above, so many opportunities for a good customer experience, all of which were missed. I had to seriously consider whether it was deliberate as it's hard to accept such incompetence as accidental.
The work was completed in a timely fashion and the car was returned to me having been cleaned and vacuumed. Professional and friendly staff made me feel welcome and that nothing was too much trouble
Don't know what more I can say how satisfied I am with the service .But it start soon has you drive in with the man in the car park who is very pleasant
My vehicle was treated with no reasonable care and skill, simple things they did not close the place where they opened to replace the footwell module, car came back with vehicle check light, treated like I do not know cars.
The attitude of the staff in this dealership and the issue they caused and the non-existent efforts to solve the problem was a discrace for a BMW dealership. Completely unprofessional!!
As above - you are not very good at customer service it is all about churn, I didn't feel special and valued although I've bought 5 BMWs. Arden BMW in Maidstone and BroadOak in Ashford are light years ahead of you.
Quick and easy from start to finish
Surprised that I had to pay £500 for a service just one year after buying the vehicle from BMW
As a regular customer treated well
Had to make own arrangements for delivery and collection.... no car offered....no collection or delivery offered. Delivery declined. Had to pay for own cab home and back. No contribution offered. Unable to do recall rectification...disappointing!!!
Very satisfied although some uncertainty as to whether AC leak would recur (it has not so far)
On collecting the car I was shown how to use the dashcam and was given a very thorough demonstration
Slow and clunky booking in and out of vehicle. BMW group had my correct details (from DVLA I believe), on the phone SJ Woolwich had my correct details, but on the day in the office they had the wrong details.
Before booking I range for the price of service then booked online. I was immediately called and told the time I chose was not available. On collecting my car the service was £100 more than I had been quoted! However, the price was amended.
Service on top level,top Bulgarian mechanics
There was nothing extra that could have been done
Didn't have to wait long and was greeted as soon as I entered the car park and was expected.
Very efficient service
As above - I had to go back to get oil level rechecked and the service light cancelled
From car being returned to the UK to being ready with a new engine fitted in 2 weeks in nothing short of exceptional. BMW warranty have also been exceptional from the breakdown in Europe, hire car, returning the car to the UK & the warranty approval.
Staff are great to Deal with first class service
The person who did the sale was different to the salesperson we saw. When it came to collection he hadn't included what we ordered as extra and had added something different. However this was sorted swiftly and generously .
Based on previous experiences with other dealerships, it was the best experience
Simon Curtis was always there to answer any questions.
Completely satisfied, Vil answered all of our questions with competency and professionalism.
Our sales exec George was not only professional but very friendly and personable. We would 100% return to him for any future car purchases and would also recommend any friends or family to go to him also.
Patients in explaining and suggesting what was best for the price and my needs.
Overall great experience; few technical details around the car and the purchase were not 100% accurate but we got there in the end.
The sales team and manager dealt with my request and were able to offer options till my car arrived so that i was driving asap. It was worth the wait, the car is awesome
Process was smooth throughout
The whole experience from start to finish was outstanding. Matthews team were very professional and accomodating and made sure I was well looked after!
Simon was fantastic! He made himself available at any time if I had any questions, catered for my specific needs and emailed a video once my car had been delivered- great touch!
Great care taken to ensure I had the product I wanted. Kept in contact. A seamless process. Extremely helpful.
It was an amazing experience from the beginning to the end of the purchase for my new car he was patient person and I like the journey and I am enjoy the car
Made to feel like a special customer nothing was to difficult for BMW in my car purchase of my car.