No news found with your current search criteria.
The car received a full service and yet I had to go back in order for few things to be reset again this should have been done at the time. Considering how much is paid monthly by myself I was not pleased at all with the service.
Derrick is fantastic
The car came back cleaner than it went in but the agreed work was done a day later due to parts availiltly. This, dispite having a reservation for that specific work. Also, I expect the included health check to identify / propose solutions.
Stephen James are an exceptional dealer. They take the time to listen to customers and work hard to remedy faults quickly and efficiently. In particular the service advisor Derek Williams was particularly helpful. A job really well done.
Superb, friendly and professional service.
I have never experienced bad customer service with them. I have been visiting this dealership for years from they were based in Blackheath and the standards keep excelling
Send me details video car health check Well happy about repot
Stephen James were friendly and helpful, but as explained to me constrained by BMW as to what they could do, taking months to finally resolve my issue. Issue is not with the dealer but overall.
See above; however it may be that my BMW instruction manual gives excessive expectations as to the facilities and options actually provided with my car.
I was greeted by name from reception, but after this I was sat in the waiting area to book my car in for about 25mins and was forgotten about. I had to speak with reception again to see who I need to see. This was the same on my return to collect
Every step was explained to me so I could make decisions as the diagnosis became more clearer. After the work had been completed, I sat with the sales assistant, who explained in detail every aspect of the repair.
They did what they said in the time they said they'd do it
Warranty repair and collection good - drop off was dreadful. 8.30 in the morning post the early rush - employees milling around chatting and drinking coffee whilst several customers waited 20-25 minutes in front of row of empty check in desks
I came for a service and MOT, got advised to replace a part because of a minimal leak. This was done but resulted in more parts breaking down, having to go back for another repair ano replace the whole radiator. I got a very nice discount at the end
As above. The service experience was very good but the fitting of windscreen wipers seemed expensive.
They were quickly and done a good job
Dominic (my liaison point) was very good - he coordinated several pieces of work and went the extra mile on the last day to source a part saving me much inconvenience.
Near-perfect - only issue was brief overnight delay waiting for replacement tyre.
I received excellent service from start to finish.During drop off I was greeted politely and efficiently.Mot and service were carried out as requested, there was no attempt to sell other services or products.Pick up was also polite and efficient.
Work done quickly and efficiently.
Requested a early appointment as I needed the car for work and the service was completed in the time frame provided
Friendly staff very nice building and surroundings easy from start to finish professionals.
Everyone was eager to be helpful and professional whilst being friendly.
I believe Everything was done nicely but took a bit longer time than expected.
The reason why I brought the car was not investigated instead an update was carried out that I wasnt even aware of.The technical service guys will make one excuse after the other as to why something doesnt function.
It was impossible to get through on the telephone to confirm this appointment.
its an old car which hadn't been cleaned for some time. The car was cleaned which was great but the grooves in the roof had some moss? left in them and could of come out with a bit more work.Maybe picky because it was a freebie but what i thought
The servicing was fast. The staff are very hospitable. Any issues arising from the service is explained in an easy to understand way
They are better than the BMW garage at Sidcup that's nearer to me.
Never go to the place again.small lounge.when the maintenance service end the report paper shows my next service is 23/07/2016,so I asked the customer service,the lady said look your dashboard,but I watched it,showed me the next service is 04/2018
I booked service online selecting shuttle to train station, at the service centre I was told that I could walk. It was raining and after me requesting I was given a drop half way down claiming the car could not get any closer which was untrue.
Always helpful, courteous and kept me informed during the day
I have consistently received good service and this time round it was Dominic who does the bodyshop stuff.
As above, I felt that I was treated as a number, rather than a paying customer.
Great Service but long waiting times
Having booked the car in the day before my visit, I arrived to find no one had checked whether the battery I needed was in stock. They also had difficulty finding the paper work.
Very quick and professional.
took out service package. £399but on the invoice it looks like i still owe money (with Angela).regular guy was not there
As BMW fixed the problem and they got the part they needed.
Professional service Smart repairs carried out despite a mix up with the booking However the new centre does not have bottled water which I found very useful tontake away with me especially on a hot day
I ordered parts came there on the 23rd you had closed earlier staff still helped me get my parts.
Car was collected and returned in a day and the driver called me to let me know what time he was arriving.
Excellent from beginning to end
Impressed with the customer service, Shocked at being offered £50 for a car worth £1500
Great advice on options during purchasing. Continued updates on delivery and stage of car build.
Even after purchase courtesy calls to see how I am getting on
Paul Registre was amazing and kept me fully up to date.
Louis Do was excellent in dealing with my requests and assisting me generally from initial enquiry to sale completion
Relaxed, friendly but very professional. The car was presented on a lift coming down to my favourite song being played,
Really happy with the service provided by this branch in particular Louis Do who was my sales exec from start to finish. Kind friendly and approachable gentlemen. Made the transaction simple and easy to deal with from start to finish.
Good service from Vil
The overall experience is excellent however the ride quality has to be compromised and some basic options in a compact luxury cars are also extra priced. (For example side mirrors auto folding, rear seat folding, etc.)