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ABOUT STEPHEN JAMES WOOLWICH.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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Stephen James Retailer Exclusive Offers

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Stephen James Retailer Exclusive Offers

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BMW i8 Roadster

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Stephen James Retailer Exclusive Offers

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Impress with the new BMW Shadow Edition

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We've Moved

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Where Next?

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We Are Moving

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Upon collection I discovered the car interior trim was damaged whilst relacing a button plus the fitting was out.

Service

I placed my order on 28th april 18, but unfortuneatley there has been a bit of hiccup regarding wheels not coming back intime to take charge of vehichle, instead of a week, it has been two weeks

Service

Appointment was made easily and efficiently. The car was ready when promised and all staff very friendly and helpful

Service

I was disappointed by provided service at Woolwich Stephen James. And think that was my last visit to this garage. I will try to explain why. I’ve booked online an appointment for some maintsnce work( I’ve noticed some knocks in front suspension

Service

I have been seen to promptly and have received a friendly and relabile service. One challenge has been on the last two occasions I haven’t been able to have a courtesy car which has made life difficult

Service

5star

Service

We was dealt with strait away

Service

They found something else that was wrong and fixed it.

Service

It took two hours to do a winter to summer wheel swap. How? I could’ve done it myself in 30 minutes. These days I can’t even be bothered to ask SJ to do anything, or complain, there’s just no point because I know I won’t get an answer.

Service

I can't really add anything as I had no problems with the car and it only needed a general service.

Service

As above, from booking and performing the service to collection of vehicle etc. David Tibbs is an asset to the company.

Service

Professional and caring staff

Service

Friendliness of staff

Service

Kept me updated all the way

Service

I was welcomed professionally, everything was explained to me clearly, I was kept informed regarding the progress of the work, I had somewhere to work and access to refreshments, and my car was valeted before it was returned to me

Service

Problem was eventually found and dealt with

Service

Very professional and friendly.

Service

Excellent front of house staff , who communicated well.

Service

Staff were very polite

Service

They do all the things I need them to do - pickup and deliver the car, everything on time, great communication at every stage, no surprises.

Service

Very helpful at reception, service was good value and good sales team too.

Service

The person I saw gave me a nice gesture of goodwill which I appreciate and have told me friends about. Unfortunately, I am terrible with names otherwise I will give a shoutout.

Service

Kept informed of the service results and what was involved as to a small issue

Service

Service person was brilliant dealt with my car Prompt thanks

Service

Friendly, quick turnaround, good level of communication and advice

Service

The team were great and even sorted my out with a loan car over the weekend as mine developed another fault after just being fixed.

Service

Good and friendly service

Service

Clean premises, please staff, great location and times of opening and closing meant I didn't have to take the day off work

Service

The service experience was great, especially with the new video feature. The technician gives a detailed explanation of what is wrong with the car and what parts needs to be replaced.

Service

I had an issue with my brakes, BMW replaced my front disks and pads free of charge and not only did they fix the problem, it was done within 24 hours. Now that’s going above and beyond for your customer. Thank you

Service

It would have been nice to get the video sooner and not days after everything was completed- also to get the print out without having to ask for it of the diagnostics. but the work itself and attention and pleasantness was tops-

Service

My contact Chriss was very professional and gave me all info I required.

Service

Because I was very satisfied.I would have been completely satisfied if the car was collected and delivered back to me.

Service

Service engineer was helpful and knowleagble, gave good advice on what was needed

Service

Excellent service

Service

Very friendly, nice relaxed feeling. Receptionist and manager very friendly

Service

Very good team addressed the issues well.

Service

Customer is always provided with specifics of works to be carried out before it is done.

Service

I called 4 times to try and change my tires. None of my messages was passed on. In frustration I decided not to go ahead. When I picked up my car there was no mention of this or an apology for not getting through as if nothing was wrong

Service

Nice services

Service

The car received a full service and yet I had to go back in order for few things to be reset again this should have been done at the time. Considering how much is paid monthly by myself I was not pleased at all with the service.

Service

Derrick is fantastic

Service

The car came back cleaner than it went in but the agreed work was done a day later due to parts availiltly. This, dispite having a reservation for that specific work. Also, I expect the included health check to identify / propose solutions.

Service

Stephen James are an exceptional dealer. They take the time to listen to customers and work hard to remedy faults quickly and efficiently. In particular the service advisor Derek Williams was particularly helpful. A job really well done.

Service

Superb, friendly and professional service.

Service

I have never experienced bad customer service with them. I have been visiting this dealership for years from they were based in Blackheath and the standards keep excelling

Service

Send me details video car health check Well happy about repot

Service

Stephen James were friendly and helpful, but as explained to me constrained by BMW as to what they could do, taking months to finally resolve my issue. Issue is not with the dealer but overall.

Service

I have elaborated in answer 1 but if I have to go on Louis Do has the nack of making his customers feel that extra special by explaining everything and always taking my many anxious calls and assuring me where necessay. Well done Louis Do @Woolwich.

Sales

Louis Do was superb, top customer service and attention to details.

Sales

Staff friendly and Louis very friendly , approachable and professional in his interaction with me. He made the experience easy and the hand over was fab. Great sales man

Sales

Made it very special with the back ground music and display. And was very hospitable on arrival all the time.

Sales

very pleased - Louis Do was very good

Sales

As mentioned prior I have always had a great experience at Woolwhich even given sweets for my daughter, all staff are friendly, whether the receptionist or the Manager.

Sales

Paul was really helpful in the whole process. Professional, patient, always available when we need help, providing updates on our purchase, and assisting us on paperworks.Thank you Paul!

Sales

Because of the excellent service by Paul and the rest of the staff.

Sales

I felt very welcomed and it really felt like a family affair.

Sales

Excellent staff.

Sales

My previous BMW vehicle was stolen. BMW Woolwich were extremely helpful in delivering a great service and providing me BMW that I throughly enjoy driving.

Sales

Konrad in particular was very helpful throughout. Easy to talk to and friendly

Sales

Louis Do our salesman kept us informed by phone and email of the procedure and listened to any changes we wanted to make and completed them.

Sales

Very polite and professional salesman. Ordering was very easy and all options were discussed. On collection everything was clearly explained.

Sales

Excellent from beginning to end