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ABOUT STEPHEN JAMES WOOLWICH.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Stephen James Retailer Exclusive Offers

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We've Moved

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Stephen James Retailer Exclusive Offers

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BMW i3 Service Inclusive

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Where Next?

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BMW XDRIVE.

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Careers at Stephen James

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We Are Moving

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ROAD TAX CHANGES 01/04/2017

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

On my first visit I was not offered a pick up/drop off service but was kindly offered car. On my second service which was based on a recall letter I received the team didn't appear to know that a recall had been issued. I still have no paperwork.

Service

The problem was identified, resolved and the personal service was good

Service

Good service

Service

Excellent sales rep

Service

Terry Watts was excellent. Professional, polite, responsive and personable. I was also delighted with the body work repairs to my X5.

Service

The whole process was very simple and efficient. getting an appointment was easy and the communication was very good.

Service

When I bought the car it was lovely experience with MR Simon Curtis. But this time was awful with another advisor. I will definitely advice customers to get serve from MR. Simon Curtis. Even I was not offered courtesy car while I was waiting long.

Service

I would like to refer to the service manager, Chris Trevatt, directly. His service was exemplary, I needed to wait for my car and as a result I worked from the reception area. Mr Trevatt kept me updated on a regular basis - 1st class.

Service

Ready and completed within the time

Service

Car serviced and MOT in a few hours, smooth hand over of vehicle, nice location and again friendly experienced staff

Service

new showroom , good staff

Service

Friendly staff they give much info. If u ask for anything,

Service

Firstly It's just took just over 3 hrs to service the car. The car now feels new after the service. And from booking for service to delivery after service everything was nice and simple.

Service

Service itself fine, Derek the service manager professional, polite and courteous. Repair conducted in a timely fashion. Disappointingly however the car was not valeted, hence the average score.

Service

I was waiting a little bit longer to be dealt with

Service

My car care is always checked to a point that I may not have noticed when brought into the yard.

Service

Improved level of service and consultation versus the prior Blackheath franchise. More professional.

Service

As above

Service

Very responsive staff.

Service

Chris was very quick and efficient! He sorted me with a loan car and Rich quickly sorted out my tyre and was no longer than a couple of days.

Service

Very efficient service and I had a relax feel as I was able to have refreshments in the waiting area.

Service

Great service but it took a while to get the car when I arrived to pick it up. I had to wait for about 20mins

Service

As above, so many opportunities for a good customer experience, all of which were missed. I had to seriously consider whether it was deliberate as it's hard to accept such incompetence as accidental.

Service

The work was completed in a timely fashion and the car was returned to me having been cleaned and vacuumed. Professional and friendly staff made me feel welcome and that nothing was too much trouble

Service

Don't know what more I can say how satisfied I am with the service .But it start soon has you drive in with the man in the car park who is very pleasant

Service

My vehicle was treated with no reasonable care and skill, simple things they did not close the place where they opened to replace the footwell module, car came back with vehicle check light, treated like I do not know cars.

Service

The attitude of the staff in this dealership and the issue they caused and the non-existent efforts to solve the problem was a discrace for a BMW dealership. Completely unprofessional!!

Service

As above - you are not very good at customer service it is all about churn, I didn't feel special and valued although I've bought 5 BMWs. Arden BMW in Maidstone and BroadOak in Ashford are light years ahead of you.

Service

Quick and easy from start to finish

Service

Surprised that I had to pay £500 for a service just one year after buying the vehicle from BMW

Service

As a regular customer treated well

Service

Had to make own arrangements for delivery and collection.... no car offered....no collection or delivery offered. Delivery declined. Had to pay for own cab home and back. No contribution offered. Unable to do recall rectification...disappointing!!!

Service

Very satisfied although some uncertainty as to whether AC leak would recur (it has not so far)

Service

On collecting the car I was shown how to use the dashcam and was given a very thorough demonstration

Service

Slow and clunky booking in and out of vehicle. BMW group had my correct details (from DVLA I believe), on the phone SJ Woolwich had my correct details, but on the day in the office they had the wrong details.

Service

Before booking I range for the price of service then booked online. I was immediately called and told the time I chose was not available. On collecting my car the service was £100 more than I had been quoted! However, the price was amended.

Service

Service on top level,top Bulgarian mechanics

Service

There was nothing extra that could have been done

Service

Didn't have to wait long and was greeted as soon as I entered the car park and was expected.

Service

Very efficient service

Service

As above - I had to go back to get oil level rechecked and the service light cancelled

Service

From car being returned to the UK to being ready with a new engine fitted in 2 weeks in nothing short of exceptional. BMW warranty have also been exceptional from the breakdown in Europe, hire car, returning the car to the UK & the warranty approval.

Service

Staff are great to Deal with first class service

Service

The person who did the sale was different to the salesperson we saw. When it came to collection he hadn't included what we ordered as extra and had added something different. However this was sorted swiftly and generously .

Sales

Based on previous experiences with other dealerships, it was the best experience

Sales

Simon Curtis was always there to answer any questions.

Sales

Completely satisfied, Vil answered all of our questions with competency and professionalism.

Sales

Our sales exec George was not only professional but very friendly and personable. We would 100% return to him for any future car purchases and would also recommend any friends or family to go to him also.

Sales

Patients in explaining and suggesting what was best for the price and my needs.

Sales

Overall great experience; few technical details around the car and the purchase were not 100% accurate but we got there in the end.

Sales

The sales team and manager dealt with my request and were able to offer options till my car arrived so that i was driving asap. It was worth the wait, the car is awesome

Sales

Process was smooth throughout

Sales

The whole experience from start to finish was outstanding. Matthews team were very professional and accomodating and made sure I was well looked after!

Sales

Simon was fantastic! He made himself available at any time if I had any questions, catered for my specific needs and emailed a video once my car had been delivered- great touch!

Sales

Great care taken to ensure I had the product I wanted. Kept in contact. A seamless process. Extremely helpful.

Sales

It was an amazing experience from the beginning to the end of the purchase for my new car he was patient person and I like the journey and I am enjoy the car

Sales

Made to feel like a special customer nothing was to difficult for BMW in my car purchase of my car.