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ABOUT STEPHEN JAMES WOOLWICH.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

3) I booked the car in to have all the disks and pads replaced in April and at the same time pointed out the missing rivets and was told these would be replaced. When I got home I opened the bonnet and found that the rivets were still missing........

Service

Spoke to the man who was dealing with my car, addressed the issue and he in essence said there was nothing they could do

Service

Excellent communication and helpful

Service

Was hoping the service would take less time than it did as it was a simple oil change & micro-filter. Not obvious what the benefit of an express service was. A pickup/delivery option would be useful especially for those north of the river.

Service

Brought the car in for service, after i was told to come back next month for the MOT, why didn't they tell me this at booking? The BMW dashcam was disconnected by service staff, i had to run around to get someone to reconnect it after as pin now bent

Service

Not enough parking spaces at the centre

Service

I just spent £2100 on replacing my clutch and flywheel. I only needed to spend approximately half of that price since the flywheel is still in excellent condition. Their customer service is good though.

Service

Car was booked in, in a timely manner. Was a tricky issue to resolve and was not resolved first time. However, they listened to customer input and resolved the issue 2nd time round. Accommodated having the car back at short notice due to annoyance

Service

The service was prompt and delivered more or less within the time frame stipulated. In terms of detractors, the cost was high and the quality of the waiting area could have been better compared with other BMW dealers that I have frequented.

Service

First class service

Service

Parking wasn't great at this dealer. Also when I got there they didn't know I had booked a service while you wait online ,due to a system glitch. However the technician was very helpful and arranged a replacement car for me swiftly.

Service

The service was comprehensive with a video to prove it. Very helpful and professional staffs as well.

Service

Politeness and prompt service

Service

Dash cam was disconnected and not reconnected when I picked my car up.

Service

I said it all

Service
Thank you for your feedback. We have clearly not met your expectations during your recent visit and for this I am extremely sorry. We should have completed your estimate, re-set your I-drive and communicated with you throughout the process. Please accept my apology and a manager will be in touch to resolve your outstanding issues.

Fast and efficient service

Service

The advisor who's name was Derek, kept me well informed of the progress of my service and explained and eased any anxieties I had around work that was required. Very friendly and professional.

Service

Overall a good service although the phone system is poor

Service

Efficient staff

Service

every thing went smoothly

Service

Service was poor. Had a slow puncture and oil service. Once done I wasn't called saying it was complete (I had to chase). Found they'd installed the wrong brand of tyre on the car. Had to go back to get fixed. Was never called to say new tyre was in

Service

very prompt & efficient and my car is always ready earlier than planned.

Service

See above, the actual service carried out very satisfied

Service

Please see report above

Service

Had to revisit for a second time as the technicians failed to pick up the lipped discs on the front and worn pads. Resulting in more lost time at work and another £20 charge for a loan car.

Service

Dave figg always deals with issues in a professional manner

Service

Derek top man

Service

Unfortunately I have to score low here. As I purchased the car brand new I was unaware when exactly my MOT was due. So relied on BMW to let me know. It was until I got my tax reminder that I realised the MOT had been done a month and a half too early

Service

Thorough breakdown and video analysis was very helpful

Service

The service under Mr Trivett is excellent, during a tyre repair he also accommOfsted my request for a car service

Service

The service was completed in good time the staff was helpful,it did help that in now many of the staff.

Service

My sales advisor Derrick was very dedicated when it came to customer service. Whilst there I was frustrated over a few things but he made sure I left having a smile on my face and with a result

Service

Service team at front of house are always excellent but communications I have a time of booking wasn't on the job sheet. I also asked for a quote for a replacement under grill which I'm still waiting for.

Service

Dealership mentioned it take more than 2 days for them to download and install latest map updates which seems unreasonable. I'd expect such updates to be much faster at dealerships! Why do they take 2 days?!

Service

As usual BMW looking after their customers

Service

The team were very understanding and helpful of a technical problem I had.

Service

Mainly because of the issues arising from the voluntary termination process with the vehicle I had previously bought through BMW Finance.

Sales

The car was delivered on time,with no problems

Sales

very good service

Sales

The salesman answered all our questions and made us feel very welcome

Sales

You can always improve

Sales

Staff were helpful patient and attentive. They explained everything fully, and were always on hand to help, even after we'd picked up the car.

Sales

All good. No pro blems

Sales

I was extremely satisfied with the service which was given by Lee, he was very informative all the way throughout and communicated well.