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Quick and efficient
Staff were very good and friendly
As stated earlier, car was not washed post service.
Service was prompt...
I was made to feel as if I was Niran's only customer! This made the experience so great for me. I was kept updated the whole way through. The video I received from Max whilst he was working on my car massively added to my perfect visit!!
Good speed of service and attention to detail
Staff were polite, helpful & efficient.
Because whole process was smooth.
excellent customer service
Did the Changes under warranty no problem. Did have to wait a day for the part.
Because it was excellent
Mrs Hunt was very helpful throughout and checking my car thoroughly
Excellent all round
Has no issues
Again, they don't know what customer service is. The only one that genuinely wants to help is Richard who is the tyre fitter
Thank you for your feedback. It is really disappointing to read your comments and how we have left you feeling. Any of our management team are happy to help if thing are not going to plan during your visit to Woolwich, we would much prefer to sort out your issue before you leave. Please contact our aftersales manager to s=discuss further.
Once again, staff were polite and helpful.
No issues with the service
BECAUSE WE WERE COMPLETELY SATISFIED
Because if the long delay in serving the car.
A very professional service
I had an advisor in the morning whi promised a discount then another one in the afternoon that did not hold the promise.
poor service and communication. less than 1 week after leaving same warning light came on. Find the staff to be generally rude and unhelpful.
Would have been five but a bit of a wait at 7.am in the morning
They have promised to deliver a checklist from the items (tires, brakes, etc) and failed to do so.
Had service pack on car and was charged for my service due to things not being explained to me. Not once was the details of my service explained to me. They left the service incomplete with a ! showing on my onboard computer service history.
Although the dealership received my booking they did not acknowledge that I booked a same day fast lane service booking. I showed my email confirmation and then they started giving me excuses, such as the main BMW website did not send info correctly.
While I was waiting over 2 hours I wanted to buy by cycle for my son but parts team could not sell it. Because of faults.
Lack of transfer. Also, they rang me to say my car was ready and so I set off to collect. On the way, sent me advisory email re replacing wipers. Had that been mentioned on the call I would have instructed but did not want to now have to wait.
3) I booked the car in to have all the disks and pads replaced in April and at the same time pointed out the missing rivets and was told these would be replaced. When I got home I opened the bonnet and found that the rivets were still missing........
Was hoping the service would take less time than it did as it was a simple oil change & micro-filter. Not obvious what the benefit of an express service was. A pickup/delivery option would be useful especially for those north of the river.
Spoke to the man who was dealing with my car, addressed the issue and he in essence said there was nothing they could do
Excellent communication and helpful
As stated above the service was 1st class
Collection of the car was better then my earlier experience
Why I am happy with the car, the hight is was explain to us all the details and also the question and answer we ask was explain to us, was very clear.
Mainly because of the issues arising from the voluntary termination process with the vehicle I had previously bought through BMW Finance.
The car was delivered on time,with no problems