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ABOUT STEPHEN JAMES WOOLWICH.

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WHAT A DIFFERENCE A DAY MAKES.

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Christmas Opening Hours

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BMW i8 Roadster

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Stephen James Retailer Exclusive Offers

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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We've Moved

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BMW i3 Service Inclusive

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Where Next?

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Careers at Stephen James

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We Are Moving

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Was kept well informed every step of the way,

Service

Looked at car promptly and started software update ASAP.

Service

Would have liked my car to have been picked up from my home address but the wait for this to happen was too ling

Service

everything dealt with efficiently and civilly

Service

Some initial confusion over the insurance for my wheels was eventuall resolved better than expected. The MOT and service went smoothly, and I enjoyed the curtesy car. As you will see below, there were some issues, so a 5 is not appropriate.

Service

From the receptionist to engineer so friendly and care about you and your matter in a great level

Service

The car was collected on time, returned on time and spotlessly clean.

Service

the car programming had to be done twice as it crashed the first time, was upset that I had to check and inflate all four tyres myself, also the manner in which my car was parked!

Service

Again Good costumer service and professionalism, plus people are very friendly

Service

good service

Service

Employees were very helpful and not aggressive.

Service

As before to slow.

Service

job well done.

Service

Polite service advisor offered tea and coffee whilst I waited and was kept up to date with what was happening had 4 new tyres fitted and 2 bulbs changed by Angela

Service

Good service and friendly

Service

Would have been 5 star if the cleaning of the car was acceptable.

Service

Completely satisfied with the service I received. The 0.1 point is, for the car wash after service. Not good enough. Otherwise, you will never regret the Steven James service. Good staff, Good customer service

Service

It was only in to have its tyres swapped to the winter set but they gave it a wash as well.

Service

The staff explain everything and tell you exactly what you need and put you on ease with honesty

Service

The staff were polite and efficient

Service

Service is great

Service

They were well-organised and let my wife know long it would take to update the software (if we'd known this in advance it would have been better). Very helpful man showed my wife how to use the satnav and radio. And the car was returned clean.

Service

The Gentle man that attended to me was very professional and didn't waste my time, He understood what I want and was able to get his message across without beating around the bush.

Service

Serviced car well

Service

Opened earlier than official hours which meant I was able to drop the car off and collect daily lease with without disruption to my day. Requested the car be made ready prior to 14.30 which was noted. The car was readied well before time.

Service

I had to phone a few times to get an appointment, and waited ages for a call back which didn’t happen. Once I’d got an appointment everything was fine

Service

Could have given more concrete advice on how long service would take, and whether an advance reservation was necessary to carry it out. When I phoned this did not seem to be the case, when I turned up I was told I had to leave the car at the dealer.

Service

Louis the Salesperson was very thorough and understanding for my personal needs

Service

Simon was always available to deal with any issues

Service

Derek is brilliant

Service

Took a little too much time to drop off vehicle . First service on this car thought a little expensive

Service

The service department did their best to accommodate.

Service

It has taken 17 days and except for one instance I had to keep myself informed about progress. A lot of parts were probably unnecessarily exchanged. I am not completely dissatisfied, since finally the problem was resolved.

Service

The car was worse then when it went in.

Service

Derek was on top of the fault, warranty claim and MOT all sorted within 48 hours of the car going in

Service

delivery of the car was delayed and it just made the whole deal unpleasant.

Service

Nice and friendly staff

Service

I was satisfied with the work done, but I was told that they were just finishing up washing the car whereas in fact it was not washed at all. I had washed it on the Saturday and it had picked up dust from a nearby work site which was still on the car

Service

It was done at the appointed time and I had been allocated with a courtesy car. The work was carried out in a professional manner.

Service

Very good and friendly customer service.

Service

Very quick and good service

Service

Disappointed that, having had to buy two new tyres, neither were pumped up to the correct pressure when picking up the car.

Service

Excellent service. Prompt on appointment.

Service

Collected and returned hassle free. Communication clear and concise.

Service

Really well looked after from start to finish - lovely facility and friendly staff

Service

speedy, efficient and friendly

Service

Came and collected my car, friendly staff and drove car back for me to pick up in car park

Service

The issues my car had been brought in for we’re fixed very speedily. Also they cleaned and washed my car which was a really nice subtle touch which I was not expecting to happen

Service

I was kept informed at all times as to progress of repairs and all staff werehelpful and friendly

Service

My car still there so so this has to be proved after I take my car back and test it bat the person who served me was not confident about if the problem will be fixed.

Service

No too over the moo to have paid £45.00 to have a light bulb replaced.I though they would be replacing the Angel Light bulb for this amount of money hence I agreed to it.

Service

When I attended Stephen James it feels like I'm just catching up with old friends.

Service

The process from start to finish was smooth even once we had left Devon was sending us images and confirming what we needed n did not need

Service

My car was picked up & dropped off leaving me to work at home without interruption.

Service

very good response and information

Service

Communication was very good

Service

Excellent service all round and staff were very patient in helping me to find the right model and options.

Sales

I wanted to purchase and dealership wanted to sell a vehicle , we came to a mutual agreement , straight forward process

Sales

purchase of vehicle was handled very well by Louis do. all my questions were answered and then some. delivery of the car was awesome i was very happy.although i would have liked some bmw merchandise, like all weather floor mats.

Sales

Great customer service

Sales

Mr Louis Do was very professional in his dealing with myself including his other colleagues ,he took his time to explain everything in detail

Sales

The salesman Eugene was very knowledgeable with all my questions and overall all staff were very friendly

Sales

Every step was handled very well.

Sales

Sales person kept me informed all the way.

Sales

Always available to contact.

Sales

Salesman was very helpful , particularly when taking the time to explain the new vehicle's controls.

Sales

I was very happy with the way they had the music in the back round and the car coming down on the lift never seen that before made me feel very special as I valued customer was a very nice experience one I will always remember thank you so much BMW

Sales

I was away on holiday and the BMW centre worked around my availability which I found extreamly helpful.

Sales

I experienced a great difficulty in taking my refund which took two weeks. I had to pay my deposit twice as sales team could not retrieve my initial deposit details despite me providing recipts.

Sales

The salesmanship was excellent. We were kept informed of changes and dates at all stages of the process.

Sales

Everything ran smoothly regardless of my tight time frame

Sales

Purchase run very smoothly.

Sales

good explanation to ensure what is best for me

Sales

Very helpful team, made the whole experience of the purchase exciting, especially the way the vehicle was handed over...fantastic!!!