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ABOUT STEPHEN JAMES WOOLWICH.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Quick and efficient

Service

Staff were very good and friendly

Service

As stated earlier, car was not washed post service.

Service

Service was prompt...

Service

I was made to feel as if I was Niran's only customer! This made the experience so great for me. I was kept updated the whole way through. The video I received from Max whilst he was working on my car massively added to my perfect visit!!

Service

Kept appt!

Service

Good speed of service and attention to detail

Service

Staff were polite, helpful & efficient.

Service

Because whole process was smooth.

Service

excellent customer service

Service

Did the Changes under warranty no problem. Did have to wait a day for the part.

Service

Because it was excellent

Service

Mrs Hunt was very helpful throughout and checking my car thoroughly

Service

Excellent all round

Service

Has no issues

Service

Again, they don't know what customer service is. The only one that genuinely wants to help is Richard who is the tyre fitter

Service
Thank you for your feedback. It is really disappointing to read your comments and how we have left you feeling. Any of our management team are happy to help if thing are not going to plan during your visit to Woolwich, we would much prefer to sort out your issue before you leave. Please contact our aftersales manager to s=discuss further.

Prompt, informative.

Service

Once again, staff were polite and helpful.

Service

No issues with the service

Service

BECAUSE WE WERE COMPLETELY SATISFIED

Service

Because if the long delay in serving the car.

Service

A very professional service

Service

I had an advisor in the morning whi promised a discount then another one in the afternoon that did not hold the promise.

Service

poor service and communication. less than 1 week after leaving same warning light came on. Find the staff to be generally rude and unhelpful.

Service

Great attention

Service

Would have been five but a bit of a wait at 7.am in the morning

Service

They have promised to deliver a checklist from the items (tires, brakes, etc) and failed to do so.

Service

Had service pack on car and was charged for my service due to things not being explained to me. Not once was the details of my service explained to me. They left the service incomplete with a ! showing on my onboard computer service history.

Service

Although the dealership received my booking they did not acknowledge that I booked a same day fast lane service booking. I showed my email confirmation and then they started giving me excuses, such as the main BMW website did not send info correctly.

Service

While I was waiting over 2 hours I wanted to buy by cycle for my son but parts team could not sell it. Because of faults.

Service

Lack of transfer. Also, they rang me to say my car was ready and so I set off to collect. On the way, sent me advisory email re replacing wipers. Had that been mentioned on the call I would have instructed but did not want to now have to wait.

Service

3) I booked the car in to have all the disks and pads replaced in April and at the same time pointed out the missing rivets and was told these would be replaced. When I got home I opened the bonnet and found that the rivets were still missing........

Service

Was hoping the service would take less time than it did as it was a simple oil change & micro-filter. Not obvious what the benefit of an express service was. A pickup/delivery option would be useful especially for those north of the river.

Service

Spoke to the man who was dealing with my car, addressed the issue and he in essence said there was nothing they could do

Service

Excellent communication and helpful

Service

Easy again

Sales

As stated above the service was 1st class

Sales

Collection of the car was better then my earlier experience

Sales

Why I am happy with the car, the hight is was explain to us all the details and also the question and answer we ask was explain to us, was very clear.

Sales

Mainly because of the issues arising from the voluntary termination process with the vehicle I had previously bought through BMW Finance.

Sales

The car was delivered on time,with no problems