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Upon collection I discovered the car interior trim was damaged whilst relacing a button plus the fitting was out.
I placed my order on 28th april 18, but unfortuneatley there has been a bit of hiccup regarding wheels not coming back intime to take charge of vehichle, instead of a week, it has been two weeks
Appointment was made easily and efficiently. The car was ready when promised and all staff very friendly and helpful
I was disappointed by provided service at Woolwich Stephen James. And think that was my last visit to this garage. I will try to explain why. Ive booked online an appointment for some maintsnce work( Ive noticed some knocks in front suspension
I have been seen to promptly and have received a friendly and relabile service. One challenge has been on the last two occasions I havent been able to have a courtesy car which has made life difficult
We was dealt with strait away
They found something else that was wrong and fixed it.
It took two hours to do a winter to summer wheel swap. How? I couldve done it myself in 30 minutes. These days I cant even be bothered to ask SJ to do anything, or complain, theres just no point because I know I wont get an answer.
I can't really add anything as I had no problems with the car and it only needed a general service.
As above, from booking and performing the service to collection of vehicle etc. David Tibbs is an asset to the company.
Professional and caring staff
Friendliness of staff
Kept me updated all the way
I was welcomed professionally, everything was explained to me clearly, I was kept informed regarding the progress of the work, I had somewhere to work and access to refreshments, and my car was valeted before it was returned to me
Problem was eventually found and dealt with
Very professional and friendly.
Excellent front of house staff , who communicated well.
Staff were very polite
They do all the things I need them to do - pickup and deliver the car, everything on time, great communication at every stage, no surprises.
Very helpful at reception, service was good value and good sales team too.
The person I saw gave me a nice gesture of goodwill which I appreciate and have told me friends about. Unfortunately, I am terrible with names otherwise I will give a shoutout.
Kept informed of the service results and what was involved as to a small issue
Service person was brilliant dealt with my car Prompt thanks
Friendly, quick turnaround, good level of communication and advice
The team were great and even sorted my out with a loan car over the weekend as mine developed another fault after just being fixed.
Good and friendly service
Clean premises, please staff, great location and times of opening and closing meant I didn't have to take the day off work
The service experience was great, especially with the new video feature. The technician gives a detailed explanation of what is wrong with the car and what parts needs to be replaced.
I had an issue with my brakes, BMW replaced my front disks and pads free of charge and not only did they fix the problem, it was done within 24 hours. Now thats going above and beyond for your customer. Thank you
It would have been nice to get the video sooner and not days after everything was completed- also to get the print out without having to ask for it of the diagnostics. but the work itself and attention and pleasantness was tops-
My contact Chriss was very professional and gave me all info I required.
Because I was very satisfied.I would have been completely satisfied if the car was collected and delivered back to me.
Service engineer was helpful and knowleagble, gave good advice on what was needed
Very friendly, nice relaxed feeling. Receptionist and manager very friendly
Very good team addressed the issues well.
Customer is always provided with specifics of works to be carried out before it is done.
I called 4 times to try and change my tires. None of my messages was passed on. In frustration I decided not to go ahead. When I picked up my car there was no mention of this or an apology for not getting through as if nothing was wrong
The car received a full service and yet I had to go back in order for few things to be reset again this should have been done at the time. Considering how much is paid monthly by myself I was not pleased at all with the service.
Derrick is fantastic
The car came back cleaner than it went in but the agreed work was done a day later due to parts availiltly. This, dispite having a reservation for that specific work. Also, I expect the included health check to identify / propose solutions.
Stephen James are an exceptional dealer. They take the time to listen to customers and work hard to remedy faults quickly and efficiently. In particular the service advisor Derek Williams was particularly helpful. A job really well done.
Superb, friendly and professional service.
I have never experienced bad customer service with them. I have been visiting this dealership for years from they were based in Blackheath and the standards keep excelling
Send me details video car health check Well happy about repot
Stephen James were friendly and helpful, but as explained to me constrained by BMW as to what they could do, taking months to finally resolve my issue. Issue is not with the dealer but overall.
I have elaborated in answer 1 but if I have to go on Louis Do has the nack of making his customers feel that extra special by explaining everything and always taking my many anxious calls and assuring me where necessay. Well done Louis Do @Woolwich.
Louis Do was superb, top customer service and attention to details.
Staff friendly and Louis very friendly , approachable and professional in his interaction with me. He made the experience easy and the hand over was fab. Great sales man
Made it very special with the back ground music and display. And was very hospitable on arrival all the time.
very pleased - Louis Do was very good
As mentioned prior I have always had a great experience at Woolwhich even given sweets for my daughter, all staff are friendly, whether the receptionist or the Manager.
Paul was really helpful in the whole process. Professional, patient, always available when we need help, providing updates on our purchase, and assisting us on paperworks.Thank you Paul!
Because of the excellent service by Paul and the rest of the staff.
I felt very welcomed and it really felt like a family affair.
My previous BMW vehicle was stolen. BMW Woolwich were extremely helpful in delivering a great service and providing me BMW that I throughly enjoy driving.
Konrad in particular was very helpful throughout. Easy to talk to and friendly
Louis Do our salesman kept us informed by phone and email of the procedure and listened to any changes we wanted to make and completed them.
Very polite and professional salesman. Ordering was very easy and all options were discussed. On collection everything was clearly explained.
Excellent from beginning to end