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ABOUT STEPHEN JAMES WOOLWICH.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Because whole process was smooth.

Service

Staff were polite, helpful & efficient.

Service

excellent customer service

Service

Because it was excellent

Service

Mrs Hunt was very helpful throughout and checking my car thoroughly

Service

Excellent all round

Service

Has no issues

Service

Again, they don't know what customer service is. The only one that genuinely wants to help is Richard who is the tyre fitter

Service

Prompt, informative.

Service

Once again, staff were polite and helpful.

Service

No issues with the service

Service

BECAUSE WE WERE COMPLETELY SATISFIED

Service

Because if the long delay in serving the car.

Service

A very professional service

Service

I had an advisor in the morning whi promised a discount then another one in the afternoon that did not hold the promise.

Service

poor service and communication. less than 1 week after leaving same warning light came on. Find the staff to be generally rude and unhelpful.

Service

Great attention

Service

Would have been five but a bit of a wait at 7.am in the morning

Service

Had service pack on car and was charged for my service due to things not being explained to me. Not once was the details of my service explained to me. They left the service incomplete with a ! showing on my onboard computer service history.

Service

They have promised to deliver a checklist from the items (tires, brakes, etc) and failed to do so.

Service

Although the dealership received my booking they did not acknowledge that I booked a same day fast lane service booking. I showed my email confirmation and then they started giving me excuses, such as the main BMW website did not send info correctly.

Service

Lack of transfer. Also, they rang me to say my car was ready and so I set off to collect. On the way, sent me advisory email re replacing wipers. Had that been mentioned on the call I would have instructed but did not want to now have to wait.

Service

While I was waiting over 2 hours I wanted to buy by cycle for my son but parts team could not sell it. Because of faults.

Service

3) I booked the car in to have all the disks and pads replaced in April and at the same time pointed out the missing rivets and was told these would be replaced. When I got home I opened the bonnet and found that the rivets were still missing........

Service

Spoke to the man who was dealing with my car, addressed the issue and he in essence said there was nothing they could do

Service

Excellent communication and helpful

Service

Was hoping the service would take less time than it did as it was a simple oil change & micro-filter. Not obvious what the benefit of an express service was. A pickup/delivery option would be useful especially for those north of the river.

Service

Brought the car in for service, after i was told to come back next month for the MOT, why didn't they tell me this at booking? The BMW dashcam was disconnected by service staff, i had to run around to get someone to reconnect it after as pin now bent

Service

Not enough parking spaces at the centre

Service

I just spent £2100 on replacing my clutch and flywheel. I only needed to spend approximately half of that price since the flywheel is still in excellent condition. Their customer service is good though.

Service

Car was booked in, in a timely manner. Was a tricky issue to resolve and was not resolved first time. However, they listened to customer input and resolved the issue 2nd time round. Accommodated having the car back at short notice due to annoyance

Service

The service was comprehensive with a video to prove it. Very helpful and professional staffs as well.

Service

First class service

Service

Parking wasn't great at this dealer. Also when I got there they didn't know I had booked a service while you wait online ,due to a system glitch. However the technician was very helpful and arranged a replacement car for me swiftly.

Service

The service was prompt and delivered more or less within the time frame stipulated. In terms of detractors, the cost was high and the quality of the waiting area could have been better compared with other BMW dealers that I have frequented.

Service

Politeness and prompt service

Service

Dash cam was disconnected and not reconnected when I picked my car up.

Service

Easy again

Sales

As stated above the service was 1st class

Sales

Collection of the car was better then my earlier experience

Sales

Why I am happy with the car, the hight is was explain to us all the details and also the question and answer we ask was explain to us, was very clear.

Sales

Mainly because of the issues arising from the voluntary termination process with the vehicle I had previously bought through BMW Finance.

Sales

The car was delivered on time,with no problems

Sales

very good service

Sales

The salesman answered all our questions and made us feel very welcome

Sales

You can always improve