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ABOUT STEPHEN JAMES WOOLWICH.

Find out more about what we do and our team.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good communication throughout my car service

Service

We were informed everything be ready in a day however it took 3 days to resolve. Communication was poor with my wife constantly doing the chasing. She had no means of transport, made worse by the fact that my son is recovering from an operation.

Service

The process was easy, quick and simple.

Service

As mentioned above, there is a significant lack of care and poor levels of investigation are apparent.

Service

Same as above plus just money grabbing focus. They did not top up Adblue just cos it was not economical to open 10 litre can. Really after paying £700 for just oil service you can't even allow customer to keep the remaining in the car. Disgusting ??

Service

My car needed engine oil, window washer fluid and tyre pressure looked at. When I received my car this was not done .. they did not reset my car. After them resetting my car there was a light to confirm it still needs window washer fluid.

Service

Waste of my time.

Service

No one called me to advise they received my car. The car is still faulty.

Service

Service was great with the staff, just a bit disappointed that I booked a courtsey car and arrived to say it hadn't been returned could I wait? Luckily the kind service gentleman gave me his, being 8.5 months pregnant it was impossible to wait.

Service

In regards to how you send the engineers report, to be fair this is very good. Staff at the shop are pleasant enough.

Service

The staff has been good with dealing with most of my inquiries, but my vehicles repairs don't seem to be to scratch as said above. And like also said above when the vehicle goes for a wash post service the clean has no been up to scratch 2/5 *

Service

Very disappointed that they've started charging for the use of a courtesy car.

Service

Easy to deal with

Service

Friendly and helpful customer service. Efficient and thorough. Give confidence they know what they're talking about.

Service

Efficient and courteous

Service

They managed to finish the job within 2hrs. And I didn't loose any of my driving lessons

Service

Excellent service - very professionally done.

Service

Everything is made so easy. Car collection is a must! Staff are beyond helpful.

Service

Always prompt

Service

Very professional and friendly staff.

Service

Service undertaken. Waited an hour extra just to have the car washed and returned to me. Was initially returned unwashed and i was asked whether i wanted it washed. I of course said yes. Went back again to be washed.

Service

Quick and efficient

Service

Staff were very good and friendly

Service

As stated earlier, car was not washed post service.

Service

Service was prompt...

Service

I was made to feel as if I was Niran's only customer! This made the experience so great for me. I was kept updated the whole way through. The video I received from Max whilst he was working on my car massively added to my perfect visit!!

Service

Kept appt!

Service

Good speed of service and attention to detail

Service

Staff were polite, helpful & efficient.

Service

Because whole process was smooth.

Service

excellent customer service

Service

Did the Changes under warranty no problem. Did have to wait a day for the part.

Service

Because it was excellent

Service

Mrs Hunt was very helpful throughout and checking my car thoroughly

Service

Excellent all round

Service

Has no issues

Service

Prompt, informative.

Service

Again, they don't know what customer service is. The only one that genuinely wants to help is Richard who is the tyre fitter

Service
Thank you for your feedback. It is really disappointing to read your comments and how we have left you feeling. Any of our management team are happy to help if thing are not going to plan during your visit to Woolwich, we would much prefer to sort out your issue before you leave. Please contact our aftersales manager to s=discuss further.

Once again, staff were polite and helpful.

Service

BECAUSE WE WERE COMPLETELY SATISFIED

Service

No issues with the service

Service

Beautiful car in unbelievable condition

Sales

Easy again