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ABOUT STEPHEN JAMES WOOLWICH.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Please see above - my comments about Dave Figg. Don't lose him, he is fabulous.

Service

excellent service, kept me fully informed during the day

Service

As previously stated unrushed and professional approach from staffImpressed with video of technician walking round car to point out faults

Service

Your guys are always very helpful

Service

Not very happy. I feel that the standard that I was used to at Black Heath does not compare to Woolwich standards- certainly dropped

Service

The car got slightly damaged whilst at the garage but was promptly repaired !

Service

Very informative information and prompt service. Polite, kind customer and knowledge service.

Service

My expectations were met and questions answered.

Service

Should be completely satisfied but the exhaust was not aligned when I collected the car but the problem which was very minor was corrected promptly.

Service

Really friendly and polite staff

Service

Had previously requested the car to be assessed for a trade-in value whilst it was being serviced. I met Ahmed when I left the car but it didn't happen as he was too busy. I was told to re-book but won't bother to trail out to Woolwich again.

Service

SJ Woolwich is like an entirely different company to SJ Bromley. Kept me informed at all times, and helped me get my car back in time to go away. Very happy.

Service

The team at Stephen James are excellent. From the point of booking, they always go the extra mile. The listen carefully to any issues raised, keep me posted with progress, and give clear explanations of jobs carried out.

Service

I should have been informed of the issue with the parking sensor. Additionally, I am feeling a clutch judder on the car that was also not reported so I'm wondering if any test drive was done.

Service

Kept me informed all the way and also advised me of what else I would need to bear in mind in the near future

Service

I was very pleased with the service I received

Service

Very high standard of service, great staff

Service

Saturday am is convenient for many of us office workers to collect cars from Service. You only had 1 Service person on duty. This led to delays for some customers. There were plenty of sales staff (un-busy) - swap in some Service personnel in am.

Service

The car took too long, all day and it’s only it’s first service.