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ABOUT STEPHEN JAMES WOOLWICH.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Had the pleasure of being looked after by Charlie. Informative, polite, had a call from him on every step that was to be taken on the repair of my car. It was my first time using this centre and it wont be my last. Exceptional service!

Service

Always get my car back at the time requested

Service

Unimpressed

Service

Normally I am very satisfied, but this time the fault was not completely rectified and surfaced again a couple of days after I left the garage.

Service

Did not keep me informed of the progress of the diagnostics over the 2 days and was not able to locate the cause of the noise.

Service

It was done under 2hrs which was good

Service

I used to go to sytner in Loughton,customers service they was terrible,after I thought I give Steven James go and I'm very pleased

Service

Quick

Service

I feel i was mistreated because of my appearance

Service

Nice service Friendly staffs

Service

Service and cleaning were of top quality. Customer service and face to face interactions were also outstanding. Minor issues: - Promised a call that didn't happen. (Did not affect overall service.) - Coffee machine in the BMW centre was average.

Service

I would have given you a score of 5 had it not been for the somewhat unpleasant experience l had trying to secure an empty customer parking bay

Service

The customer service representative was not trained enough for his job so he needed his manager's help several times dealing with me as a customer.

Service

I bought 64 reg bmw used approved car Marcus white has gave me very good service

Service

They have made sure what works were done and even sent a video of my car being serviced and what it needs without any charge or trying to charge you anything. They make sure your aware of things you weren't aware of when inspecting the car thoroughly

Service

Good Customers' Service including regular updates.

Service

Friendly and helpful staff, excellent service.

Service

The car is under warranty but a issue has not been resolved.....disappointing....

Service

Very satisfied, dropped off the car easily, was met by a member of staff, plan of the day was broken down for me, good communication about how things where going, collection same smooth pick up of the car and communication with staff.

Service

The 5* are only for Dave Figg's customer service. I have chosen Stephen James Woolwich only because he was in charge of my car.

Service

The brakes replacement was perfect, and as always, the car came back clean. Charlie in Service reception was an ace communicator, and Lee in the service bay sent me a reassuringly pretty home movie of the car's 4rse and underside

Service

My experience at BMW Woolwich was great and I have no complaints. I was seen to promptly and the customer service delivered by Charlie Power was to such a high standard.

Service

Service was booked through the app. I was quoted a different price when I arrived and when I challenged it, I was told it would be more expensive if I used website price. Also car was brought back unwashed despite waiting an hour for it to be cleaned

Service

Car was in for recall parts available -was able to wait which was more convenient

Service

Staff were polite and explained things in detail.

Service

Not sure. I was hoping the car would handle better after such an extensive servicing but I can't put my finger on exactly what is not right

Service

Very prompt and attentive service.

Service

Angela & Niran went above and beyond as they always do.

Service

Not organised at all, correct parts not ordered, administrative farce

Service

Poor service

Service

Courteous, professional and friendly service.

Service

The car was picked up when BMW said it would and brought back when I was told it would. It was wonderfully clean. I was kept in touch with what was going on and given a detailed statement on what had happened during the day.

Service

Waiting area could be improved and didn't fix the main issue I left car in for

Service

No problems - done within expected timeframe and friendly service

Service

Quick and helpful. Kept me informed along the way.

Service

Fully explained and all works carried out on time with a clean car at the end

Service

Job has been done quick Appreciate and thanks to NIRAN the STM for all

Service

Fairly straight forward. Was able to drop off and collect the car at a convenient time, was kept informed. SMS updates were good. No pushy sales tactics. Did find some black marks on the driver seat that were not there before.

Service

Because I did not have to hang around to long to pick up my car.

Service

As part of the service conditions, my car is meant to be washed after the service and they never washed my car after service and nobody care to apologise.

Service

Very professional

Service

Efficient. helpful. timely. Although charged for a car pick up for the first time after having my car serviced there for many years.

Service

Good excellent service

Service

Bit of a wait booking in on the day but the personal service was good

Service

fast service and updates provided. part was not available but ordered immediately and car re-booked to be serviced

Service

Service was good and I was advised on what additional work needs to done. However, I was not informed about how long it will take ( I booked fast lane service ) and I was not offered any tea/coffees. Something I always miss from my Honda dealers.

Service

My car had a dent when I picked it up, but I didn't notice until the next morning.

Service

Friendly courteous service from Stephen James Woolwich. Sorting out the requirement for another new aircon condenser has meant a number of visits to to dealer and payment for part of the labour - a charge for labour to resolve fitting of faulty parts

Service

Would have been 5 star but there was a slight delay when collecting the car due I was told to it being cleaned and valeted for me. However when we got in the car it had neither been cleaned or vacuumed.

Service

I would have given a 5 star review, however, I arranged for the vehicle to be picked up at 3pm I arrived at the reception at 2:50pm to pick my vehicle up the receptionist took my registration and name told me to take a seat in the seating area

Service

It was a recall ; I had to change date at last minute which was done very quickly and helpfully. The recall itself was done effectively and smoothly.

Service

Expensive 1st service. car not washed despite confirming it will be done. Good communication with video.

Service

Job was carried out earlier than I expected, however no one seemed to know how to work he cameras which had been installed & took a while to get someone to assist as initiallhad Ben told just read the manual

Service

I brought the car in for a service as part of a service plan but ended up just being charged for a fluid change. Made to wait almost an hour for vehicle after being told it was ready to collect several hours earlier. Very poor valet

Service

Overall good but billing was wrong and emails have gone unanswered chasing up whether a part has come in (still don't know 10 days later). Car cleaning not as good as it used to be.

Service

Friendly staff Positive can do attitudes

Service

Great service from customer advisor

Service

I was told that driving the car with the particle filter warning light would not cause problems. However, it transpired that the expensive particle filter needed to be replaced because the car had been driven while the vacuum hoses needed replacing.

Service

The only thing missing is a courtesy car. I have had repairs done on my Audi and they would always give me a courtesy car to carry on with my daily commute to work. BMW for some reasons don't do that.

Service

Always treated with respect as a customer and my vehicle service is always completed as advised.

Service

Again very friendly staff

Service

The Repairs Customer service officer Angela was great, so I have no issue with Stephen James service, but the problem I am left with is not my own. And lack of customer care and good will from BMW UK is showing no loyalty or empathy with customer.

Service

Everything was fixed

Service

Incorrect works undertaken on my vehicle time after time & Stephen James wasted my time and money with the initial problem not being fixed. I had to take my vehicle to a private garage to fix the problem. Stephen James have put me off BMW for life.

Service

all done as agreed

Service

Poor

Service

Very very satisfied with the service. Was given constant updates and assistances and letters and advice. Amazing

Service

Find the staff rude and unhelpful.

Service

Service is expensive and different part of the car was serviced at different time. They are not cheap. However, the customer service is good.

Service

Very satisfied was dealt with professionally.

Service

Marcus white made my visits smooth quick and easy. He was extremely knowledgeable. He wasn't pushy. he advise me on things I could change to improve the look of the vehicle I got which I took up and I'm extremely happy with my new car.

Sales

A really good team. Very helpful.

Sales

Too many difficulties in dealing with the salesperson, personality clash or whatever, just never worked. Too many issues with the car when I got it.