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ABOUT STEPHEN JAMES WOOLWICH.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Quick and job well done plus the video showing you the work that had been done was pretty cool

Service

Because the guy that served me was a great associate. Please tell him again I said thanks!

Service

Professional, friendly and reliable. Great service.

Service

Very quick and efficient

Service

Pleasant experience

Service

The team were focused on finding a solution to this unfortunate events.

Service

They were efficient and kept me up to date with the progress of my car.

Service

Brilliant service! Niran went above and beyond his remit to make sure i was kept fully updated throughout. The technicians are second to none and the fault was diagnosed and rectified in no time at all, and made sure i had my toy back for the weekend

Service

Friendly and helpful service

Service

I have satisfied with my experience

Service

It's a pleasant place to visit and the team are cheerful,friendly and engaging

Service

Thorough help and helped with all problems

Service

It's always well organized..

Service

Service was good and efficient.

Service

GREAT. SERVICE FROM MR FIGG AND ALL STAFF AT BMW

Service

Everyone at the location was helpful, friendly and efficient and told me clearly everything I needed to know

Service

The service was well managed and always updated, very easy experience.

Service

The quality of the work was exceptional, something which you would normally expect from a main dealer but it's also about how they make you feel when every time I go there.

Service

Friendly, respectful, helpful staff. For the price you pay you get your moneys worth and more. Pure quality.

Service

Helpful staff and problem quickly resolved

Service

The video clip from the garage showing the inspection is very good and the follow up contact to ensure all repairs are carried out.

Service

They guys there are very friendly, I got called few times to make sure I don't miss my time slots and also got the best advice regarding fixing the car.

Service

Courteous and welcoming staff team. Service advisor quite personable

Service

Well managed and professional

Service

Last time I got a complimentary A.C. service plus no delays

Service

all very easy and slick

Service

Very positive experience. Excellent staff with regular updates. Compromise on price.

Service

Outstanding service and help each and everytime I visit or have queries. I have the seen the same service advisor every time and he is outstanding.

Service

Excelente Customer Service

Service

Very efficient service

Service

Great customer service and genuinely seemed happy to help

Service

It was a pleasure dealing with Niran, from getting a quote for a replacement under tray to getting it fitted!

Service

Good service

Service

Customer service is very important and how well mechanics do their job. I was greeted by Niran on the last two previous visits. Its been a pleasure to deal with him, very polite and accurate, updating on the progress of the service on time.

Service

Excellent service, trouble shooting and communication.

Service

The customer service was brilliant.

Service

Treat as one would expect, very professional

Service

Top service.

Service

Straight forward process and kept informed at all times .

Service

The person who attended to me was very professional and thoroughly explained everything to me.

Service

Good sevice and friendly people

Service

This is my local service centre and the customer service from beginning to end, especially communication, was tip top!

Service

Ensured the problem was sorted

Service

Because I was looked after And they are very polite

Service

Great staff members, everything was handled professionally and quickly ( would definitely go back)

Service

I enquired about amendments to my financial contract and I was guided promptly and with empathy

Service

Was kept up to date with the car , only spoke to one person which made it clear

Service

The branch have consecutively delivered a professional, efficient and honest service. We are NHS workers and recognise their resilience throughout offering gold standard customer service, navigating around the many challenges set by the pandemic.

Service

They are very attentive and helpful.

Service

To be honest the reason was the customer service I received from Charlie. When my motor returns I will only want Charlie dealing with me.

Service

Kept fully updated. Service fantastic

Service

Everything done was professional and business like

Service

Charlie was great

Service

Very happy with the customer service

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It was just on time

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Car feels new again

Service

Because i was satisfied with the work done on the car.

Service

Great communication between the management and employees

Service

I got the car and spec I wanted within my budget

Service

Always have a positive experience, very pleasant.

Service

Great customer service team

Service

Extremely helpful staff. Always willing to go that extra mile

Service

Work did not take too long, I was well looked after at the service centre, friendly staff.

Service

Great service. I find the price way too high for the general service at BMW dealerships but not specifically higher at Stephen James

Service

The customer service was excellent ??

Service

The communication from the centre was good.

Service

I received Professional and Courteous service while my vehicle was attended to

Service

Fantastic service

Service

Very safe socially distanced visit.

Service

the person who booked the car in was very helpful. the service was done on time,and the vidio of the service was good.

Service

Good service

Service

Staff actually pay attention to you

Service

Really appreciated the safety check video and emails telephone calls with Niran.

Service

Arrived early but didn't need to wait. Was able to sit comfortably and do some work.

Service

I was very content.

Service

Work carried out quickly to a good standard

Service

Promptly alerting me to important work that needed to be urgently resolved and arranging parts and work completion in a stress free and time efficient manner

Service

Good people. But on the pricey side

Service

good service

Service

I was satisfied with the service

Service

The staff service etc no complaints. Itts as you exidct it to be

Service

They were very professional and informative. The video of my car was clear and useful, and the premises themselves were clean, tidy and they were obviously taking COVID precautions seriously

Service

Good service

Service

Niran the service staff at Woolwich branch took the edge off of a not well thought out plan by myself.

Service

Excellent

Service

Work carried out to a professional level. Staff welcoming

Service

SJ was good - helpful, good communication

Service

Jack, really nice helpful guy! Easy to deal with.

Service

Paul Dawes and his team have always looked after our servicing requirements professionally and courteously and have always gone that extra mile. Thank you.

Service

Really Professional Service

Service

Although it took some days to find out what was wrong but in the end I hope they have fixed the problem.

Service

Super quick, thorough and informative.

Service

Excellent and responsive

Service

Niran Manoharan is so helpful and always keep me updated on progress. I really appreciate having a courtesy car also which is a must for my circumstances.

Service

Charlie Power at the centre has taken good care of me on several occasions. His made my last visit another great experience.

Service

It's the service understanding caring

Service

The service was excellent.

Service

As per above comments.

Service

Easy to get it done, good comms during process

Service

It was a good service, quick and easy. I was emailed as soon as the service was complete with a breakdown of the service completed. I wouldn't say the service was over and beyond it was just pretty straight forward considering the pandemic.

Service

Received an email with video of initial findings for the car fault after only 2 hours of leaving the car. Then received a call to get the agreement to carry out the works

Service

Very professional and understanding

Service

Everything was explained before commencing work to be undertaken.

Service

Niram made everything simple and easy for me to understand.

Service

Easy friendly service. Easy transaction when purchasing.

Service

Explain well and put my mind at ease. Thank you Dave.

Service

Excellent service and competent staff with high standards of customer care.

Service

The video report was very helpful.

Service

Niran was extremely helpful and went out of his way to assist me with my queries and quickly reconnecting my phone to blue tooth. I am extremely grateful to him and will now be looking to return to your showroom to upgrade my car

Service

Lee, the salesman, is the reason we settled on BMW rather than Mercedes or Audi. When we came in we were given a lot of time. He patiently answered all of our questions. Provided us with all of the cars we wanted to test drive. Good follow up too.

Sales

Marcus White went the extra mile to ensure all my needs were met. He provided me with the car i wanted at the correct price I could afford. It was a quality service from start to finish

Sales

Sales people were really helpful, answered all questions

Sales

Nice atmosphere

Sales

Again I'll say that the gentleman dealing with my car , he is outstanding ,very helpful , polite I have been explained everything how to use the car, even he downloaded the BMW apps on my phone

Sales

Marcus was amazing

Sales

It couldn't have been any easyer!

Sales

Truley helpful representitive really good communication and really polite along with excellent customer service highly recommended Rep.

Sales

Top service, nothing further to add.

Sales

Put everything together very quickly despite the COVID 19 challenges. Very open and a personal service

Sales

Even during COVID, the process was faultless.

Sales

Answered every question quickly. Kept me fully updated, could not do any more for me

Sales

Same as above ?? very easy

Sales

Very satisfied with the sales and delivery process given the current COVID pandemic, I felt very safe with the measures that BMW have put in place

Sales

Lee made the experience so easy!

Sales

The sales person Peter looked after us very well, he supported on how to applying for mobility scheme, right from the beginning to the end , he made it easy for us to choose the right car by listening make us feel important, giving us feedback.