excellent service from friendly staff

The service and the MOT was done swiftly and efficiently, well meeting my requested timescale.

The service was completed on time and the car returned having been cleaned inside and out, wonderful!

Not only professional but also deliver. However, it would have been a 5 stars if the car did not receive a scratch on the right hand wheel arch during the servicing. I reported it to a staff who had it polished but the mark did not go out completely

Everything’s went well, however there is still room for development.

I’m very satisfied with staff in the service, which is very dedicated and happy to help. I’ve been a little disappointed that not all parts were abalone and one recommended by manufacturer was not replaced during the same visit.

told to bring car back as needed tracking rod as boot split, brought car back mechanic had car whole day only to be told nothing wrong, following week had phone call asked why i had not brought car back ? seams communication problems

I have given 5 stars because Chris in service has been looking after my car. Chris is very professional and experienced. I would not go to Stephen James Woolwich if Chris was not working there.

it was all easy, how I would expect

I arrived at 7 am but it was not clear to me that my car had been booked in for its service at 9 am. However the staff managed to service the car earlier. I live in Greenwich so I prefer to wait while the car is being serviced.

Wait time to be served too longTyres swapped over, but no check on tyre pressure - sent out completely incorrect values2 dust caps missingPressures should be (according to door chart)Front 2.0, Rear 2.5 BarTyres on car:Front 2.35, Rear 1.9

I would have given a higher rating but I had to wait for over 3 hours for a wheel change due to a part breaking off and waiting on the part to arrive.

Very good customer service

Very courteous staff, willing to help. Very friendly. I have ALWAYS been pleased with the service I receive from the service dept.Price was given before job was taken on, which was extremely helpful.

Extra support given to set up email once car came from service v helpful

It would have been 5 stars if I had not had to travel to Woolwich and back on the train to take the car in and repeat journey to collect it rather than the 5 minute walk round the corner when we first purchased the car

Was very quick

after the service, I noticed that the driver side and real vents are not working. Yet to get it resolved.

I do believe that the BMW brand sells itself. Stephen James Woolwich is one of the few franchises that doesn’t rely on the brand and customer service still means something.

Almost perfect

Very satisfied with service

Dave Fogg is fantastic, great service and always keeps me updated, I could t ask for better service from him.

No reason to complain all sorted in a timely manner and with great value and customer service

Overall service was friendly and efficient

Booked service on line and was given price. On arrival was told the car needed an air filter of some kind, an extra £95 plus vat. When I asked what would happen if I declined the filter was Told they would reset the cars computer.so no option !

My requirements were met promptly and better than I expected.

I received good service from everyone I came into contact with at BMW. On the sales side I was dealing with Zulfir and Kieran and they were very good. On the service side, it was quick and efficient.

Because what was discussed about the service was delivered exactly so

Did wait long they did exactly what was asked

All is corect.

Addressed issue with my car but the complementary valet after service could be improved

My car was at your garage for about a month. I had no courtesy car and no information about when I may get it back. When I came into the office to ask about a car, I heard the sarcastic way in which your staff spoke to customers so I didn't bother.

Couldn’t fault it in any way. I was given a very good service and whatever questions I had were fully answered.

timely pick up and prompt feedback on completion and redelivery

Convenient location and prompt efficient service

Process is frictionless and the body shop proactively arranged for my first service to be carried out while the car was in for a SMART repair.

After service I got car with squiking breaks .

The customer service I recieved once the car was in was excellent.

I appreciate that the team tried to resolve the issues, but ultimately they were unable to do so.

Service was excellent, price for servicing is expensive

Good

Car was completed sooner than expected

Always outstanding!Best service of any BMW serviceI have used:WatfordMaidstone (Aylesford)Croydon

I got my car back on the date I was told but my Bluetooth was paired to another device I noticed.

Fast and efficient

I was told I could do a service while you wait in 90 minutes when I booked it. When I got there I was told it would take much longer as it was “quite a big service”. I wish I had known that when I booked as it messed up timing for the day.

The attendants were very professional, really polite and effective on their work, explained the procedures and services to be done. Booking the service was really simple and quickly.

I was updated on my repair step by step

Prompt & efficient

All staff members was great and took the time to treat me well

Very good service

Due to service personnel knowledge of procedures.

Car was serviced and motd well

Like the feel of Woolwich BMW, polite staff, very efficient and welcoming. The reception staff very pleasant .

Professional service

My car was fine after a diagnostic check and I was updated very quickly.

All work done quickly and competently. Office open early so I could drop the car off before work.

Would of liked to have been made aware of the advisories on car - also car was still under its 3 year warranty but I still paid for dip light be changed - warranty now expired wasn't made aware if warranty covered some of the advisories!

The service was completed on time, all items were dealt with and full explination given.

The sales person and his colleagues were most professional, timely and efficient

There is always room for improvement but the experience was very good.

Eugene was amazing...he knew everything and was very transparent. He made it a very special experience for us

Helpful staff. From both sales and parts teams

Car was ready, paperwork was ready, everything went smoothly.

Completely satisfied, couldn't fault anything, was made to feel valued.

Zulfy was very attentive and helped to get the car to me before end of month

Great service friendly staff

Specification of the car was easy, communication throughout the process was very good and Abid conducted a very good handover on collection day.

Friendly and helpful. Wonderful handover (to music)

As a returning customer I had high expectations, I was not disappointed. Once again the Woolwich dealership surpassed my expectations. Well done Eugene and Lucy.

I was very happy with the service and I was updated regularly on when my car would arrive. The delivery/hand off was also seamless.

Cannot be improved

Was OK, even quick delivery.

My only reason for not giving 5 stars is that there was a delay on receiving the car but I doubt that was anything to do with the BMW Centre more a production problem.

Attentive and polite service. The centre were flexible to my needs which ended up with me buying a car from them as a result.

I am amazed at professional and friendly customer service and support and answy any questions.Very good listening skills by your staff

Great customer service! we was always kept in the loop and was kept up to date with everything.

I am holding back 5th star because we didn't get that special feeling during delivery/handover. Family were all expecting a special treatment with ribbons, etc for my first brand new car to make that moment special to cherish forever that was missing

It’s because of my salesman Alex King who was always professional, supportive and helpful throughout until l collected my car.