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ABOUT STEPHEN JAMES WOOLWICH.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good service

Service

Excellent

Service

Niran the service staff at Woolwich branch took the edge off of a not well thought out plan by myself.

Service

Work carried out to a professional level. Staff welcoming

Service

SJ was good - helpful, good communication

Service

Jack, really nice helpful guy! Easy to deal with.

Service

Really Professional Service

Service

Although it took some days to find out what was wrong but in the end I hope they have fixed the problem.

Service

Super quick, thorough and informative.

Service

Paul Dawes and his team have always looked after our servicing requirements professionally and courteously and have always gone that extra mile. Thank you.

Service

Excellent and responsive

Service

It's the service understanding caring

Service

Charlie Power at the centre has taken good care of me on several occasions. His made my last visit another great experience.

Service

Niran Manoharan is so helpful and always keep me updated on progress. I really appreciate having a courtesy car also which is a must for my circumstances.

Service

The service was excellent.

Service

As per above comments.

Service

Easy to get it done, good comms during process

Service

Everything was explained before commencing work to be undertaken.

Service

Very professional and understanding

Service

Received an email with video of initial findings for the car fault after only 2 hours of leaving the car. Then received a call to get the agreement to carry out the works

Service

It was a good service, quick and easy. I was emailed as soon as the service was complete with a breakdown of the service completed. I wouldn't say the service was over and beyond it was just pretty straight forward considering the pandemic.

Service

Niram made everything simple and easy for me to understand.

Service

Easy friendly service. Easy transaction when purchasing.

Service

Excellent service and competent staff with high standards of customer care.

Service

Explain well and put my mind at ease. Thank you Dave.

Service

Niran was extremely helpful and went out of his way to assist me with my queries and quickly reconnecting my phone to blue tooth. I am extremely grateful to him and will now be looking to return to your showroom to upgrade my car

Service

The video report was very helpful.

Service

Pleasant and courteous. Kept informed of progress throughout.

Service

Great service, exactly what I needed at a decent price

Service

Great service

Service

Efficient and great service well done

Service

Good service and staff helpfull

Service

I was given the service I would expect from BMW by friendly, knowledgeable and professional members of staff.

Service

Received telephone call to confirm the appointment. He was really friendly Next day, service was excellent Always a pleasure to see Derek. Very helpful

Service

I've had customer service experiences over the past years and been disappointed at times with professionalism and emotional intelligence which certain staff seem to lack. However, I felt reassured by Steven James staff such as Dave and Charlie.

Service

Niran Manoharan was very patient and explained everything very carefully.

Service

Appreciate why it was not, however, having the car cleaned after a service is appreciated!

Service

My MOT and warranty work was done while I waited and I didn't feel pressured into doing more work than necessary.

Service

The car was checked and serviced by BMW Technicians

Service

Safety precautions in place in current climate is very good & clear. As soon as I walked through the door everyone was very welcoming & polite to both myself & my son. In particular Dave & his manager. Excellent customer service!

Service

Even if the car was kept overnight for a missing spare part, I was kept informed all the way through and the car was ready the day after as promised

Service

No complaints at all. Issues sorted easily, even the second issue that came up after within a few days, and received a gesture of good will. Very very happy

Service

Issue resolved quick

Service

Excellent service from Dave Figg at Stephen James Woolwich. Very helpful to a lady who clearly knows very little about how cars function. Driving is pretty good though!!!!

Service

Because you have understand my problem and solve my problems

Service

Under the service manager, Dave Figg, this and every visit to Stephen James Woolwich has been excellent.

Service

I went in for a type repair. I received regular updates from Jack the service officer. Received the car the following day, Great experience, totally seamless.

Service

Completely satisfied, though I dont know why you sent me an email a week ago to tell me my mot was due. The service experience was my mot, back in December. Your service is great but your email comes is a bit off

Service

Efficient, polite, informative, "on my side" on a small warranty issue.

Service

Would have been nice to valet the car too, but understand some of the limitations during lockdown...

Service

Friendly staff excellent technicians

Service

Helpful staff Good customer service Friendly face Greeted with a good morning, afternoon or evening. Welcoming

Service

Because as I said before BMW are the best in my view. Thank you.

Service

Information was timely. Courteous service. After video showing what had been done.

Service

I asked to see if the guys could do it before a certain time as I was worried about getting late due to traffic building up And they did great

Service

Quick and efficient.

Service

Good stuff

Service

Good service. Staff were very polite and helpful

Service

I felt satisfied with my overall experience because customer and technical service was excellent.

Service

Service Receptionist made feel like a valued customer.

Service

They did everything that I needed

Service

Polite and efficient customer care, honest advice, quality work at a reasonable price.

Service

I had a great service from the moment I walked in, aftercare was also perfect. Amazing bunch of people at BMW woolwich.

Service

Polite staff

Service

Professional service from the work they have done to your car and staff are very professional.

Service

Good safety measures were in place and I felt protected when dropping off/picking up my car and my car was serviced quickly when I said I was going to wait.

Service

From the time I walked in and left it was brilliant service

Service

There was never a time where I wasn't kept posted on what was going on

Service

Very efficient service

Service

Very professional.

Service

Excellent Customer Service from Mr Charlie Power Great attention and Care , he deserves Five Stars ....??

Service

Quick and efficient service.

Service

Professional reliable and excellent customer service.

Service

All work done, but they should wash the car as a complimentary service

Service

Dave Figg is the reason that I continue to come to Woolwich for all things service, even though we live in Sevenoaks. He is an ultimate professional, very trustworthy and pleasant. He has provided excellent support over the past 5 years.

Service

Very helpful

Service

Your staff were effective and helpful

Service

I've been to other branches and it's not the same as the branch in woolwich. More attention given in woolwich

Service

They try there best.

Service

As above

Service

I was given a courtesy car without charge which I was very grateful as I didn't have any other means to travel back & forth. My car was overall checked & was given a detail video review were I needed to fix which I found really good & helpful

Service

Professional and friendly staff

Service

Easy and friendly to check in and book. Always friendly and will often speed up appointment if necessaty

Service

My car issue was resolved

Service

Carried out repairs & kept me informed during process

Service

Great team

Service

Covid rules was firmly in place so felt safe. Staff always welcoming and friendly.

Service

Mr Dawes was very helpful. He was quite informative.

Service

My vehicle needed some attention i took it to them and they fixed the issue.

Service

Swift and helpful service, from Charlie and the team

Service

For the same reasons as above.

Service

Great service

Service

Flawless booking and excellent vehicle check. The site feels clean and not crowded. Staff are super helpful and all explanations were very clear.

Service

Great service quick and easy, very helpful. Got video explaining problems and everything

Service

Great communication

Service

Helpful staff who understood our questions, explained things clearly.

Service

Service was excellent from their service manager Paul

Service

Great service from paul in servicing.

Service

Given the difficult circumstances no issues. Good service.

Service

Excellent customer service, kept us updated in the car. Fixed in a timely manner

Service

Very quickly and efficiently managed by BMW from the initial phone call through to vehicle drop off and collection.

Service

The team did something else for me as they weren't able to valet my car. I thought it was a really good way to do business

Service

Same as above

Service

Answered every question quickly. Kept me fully updated, could not do any more for me

Sales

Same as above ?? very easy

Sales

Very satisfied with the sales and delivery process given the current COVID pandemic, I felt very safe with the measures that BMW have put in place

Sales

Lee made the experience so easy!

Sales

The sales person Peter looked after us very well, he supported on how to applying for mobility scheme, right from the beginning to the end , he made it easy for us to choose the right car by listening make us feel important, giving us feedback.

Sales

No issues whatsoever

Sales

I had constant communication in regards to my purchase.

Sales

Lee Madden was assisting me with the car handover, I was quite a challenging customer at times but he went out of his way to adapt and to help me in a way that was very much appreciated, he was polite and genuine, on the day of the hand over 10/10

Sales

Everything was done seamlessly

Sales

Very efficient sale with good communication all the way

Sales

Lee & Sam both explained in detail how everything would happen with click and collect because of covid. They were so helpful.

Sales

Was as smooth as smooth can be. Liked that Covid guidelines were followed.

Sales

Always up to date

Sales

Helpful and friendly support from Lee Madden