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ABOUT STEPHEN JAMES WOOLWICH.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Professional reliable and excellent customer service.

Service

All work done, but they should wash the car as a complimentary service

Service

Quick and efficient service.

Service

Very helpful

Service

Your staff were effective and helpful

Service

Dave Figg is the reason that I continue to come to Woolwich for all things service, even though we live in Sevenoaks. He is an ultimate professional, very trustworthy and pleasant. He has provided excellent support over the past 5 years.

Service

I've been to other branches and it's not the same as the branch in woolwich. More attention given in woolwich

Service

As above

Service

They try there best.

Service

I was given a courtesy car without charge which I was very grateful as I didn't have any other means to travel back & forth. My car was overall checked & was given a detail video review were I needed to fix which I found really good & helpful

Service

Easy and friendly to check in and book. Always friendly and will often speed up appointment if necessaty

Service

Professional and friendly staff

Service

My car issue was resolved

Service

Carried out repairs & kept me informed during process

Service

Great team

Service

Covid rules was firmly in place so felt safe. Staff always welcoming and friendly.

Service

Swift and helpful service, from Charlie and the team

Service

My vehicle needed some attention i took it to them and they fixed the issue.

Service

Mr Dawes was very helpful. He was quite informative.

Service

Great service

Service

For the same reasons as above.

Service

Flawless booking and excellent vehicle check. The site feels clean and not crowded. Staff are super helpful and all explanations were very clear.

Service

Great service quick and easy, very helpful. Got video explaining problems and everything

Service

Great communication

Service

Helpful staff who understood our questions, explained things clearly.

Service

Service was excellent from their service manager Paul

Service

Great service from paul in servicing.

Service

Given the difficult circumstances no issues. Good service.

Service

Very quickly and efficiently managed by BMW from the initial phone call through to vehicle drop off and collection.

Service

Excellent customer service, kept us updated in the car. Fixed in a timely manner

Service

Same as above

Service

The team did something else for me as they weren't able to valet my car. I thought it was a really good way to do business

Service

The service was carried out by experienced staff and vehicle looked after well

Service

Friendly and efficient

Service

Your service is better than Halfords

Service

Service was quick considering I had no appointment.

Service

Very efficient friendly service

Service

As stated above the dealer has kept its high standards and is dealing well with the Covid restrictions

Service

Always efficient, on-time, thorough and good value.

Service

Work completed quickly.

Service

There is always a courteous, fast and efficient service. All works is explained in detail and always before any work is undertaken

Service

Very good service

Service

Everyone at the Woolwich dealership who dealt with me/my car were so friendly and very helpful in meeting all my needs I.e. arranging a courtesy car etc. Especially Niran Manoharan my service rep was extremely helpful and kept me fully updated.

Service

VERY HELPFUL AND RESPECTFUL CUSTOMER SERVICE AND CONFIDENCE IN APPROACH.

Service

can fault anything

Service

I was extremely satisfied with my service experience, Charlie Power always ensures myself and my vehicle is looked after, identifies the issue of the vehicle and has the turnaround in repairing the vehicle arranged efficiently.

Service

Service performed quick and efficiently.

Service

Good customer and car service.

Service

Excellent service and excellent staff always ready to make your life easy

Service

Always up to date

Sales

Helpful and friendly support from Lee Madden

Sales

Even in a Covid-19 world, I felt valued and supported, whether it was by phone or in person. I have a lot of respect for the Lee sight. Clearly know how to produce world class sales men/women.

Sales

Dealing was good from Mr Oliver.

Sales

Lee was very good at his job and I felt at ease with him