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Friendly staff, didn't have to book weeks in advance and had car back in good time considering MOT had to be carried out as well.
Staff was knowledgeable and helpful.
The experience at BMW is great tea and coffee always available as well as a comfortable chilled environment which takes you away from the stresses within our day to day lives
Mostly satisfied when going there in person. Didn't receive a callback after enquiring online.
Very good did what they said they would do though the washing of the car was not so good on the wheels, but a small issue
Staff were very friendly!
Easy delay with
The courtesy clean let's you down. My windscreen and the rest of my windows is full of smears which is no hard to remove and is very misty. It's like the sprayed something with oil on the windows. Very frustrating!
Everything ran like clockwork
I have raise complain both this issue but did not received any feedback
Issue with vehicle resolved even though it took two visits to the centre, but overall completely satisfied.
Once service arranged all ok
Always get my car back at the time requested
Had the pleasure of being looked after by Charlie. Informative, polite, had a call from him on every step that was to be taken on the repair of my car. It was my first time using this centre and it wont be my last. Exceptional service!
Normally I am very satisfied, but this time the fault was not completely rectified and surfaced again a couple of days after I left the garage.
Did not keep me informed of the progress of the diagnostics over the 2 days and was not able to locate the cause of the noise.
It was done under 2hrs which was good
I used to go to sytner in Loughton,customers service they was terrible,after I thought I give Steven James go and I'm very pleased
I feel i was mistreated because of my appearance
Nice service Friendly staffs
Service and cleaning were of top quality. Customer service and face to face interactions were also outstanding. Minor issues: - Promised a call that didn't happen. (Did not affect overall service.) - Coffee machine in the BMW centre was average.
I would have given you a score of 5 had it not been for the somewhat unpleasant experience l had trying to secure an empty customer parking bay
The customer service representative was not trained enough for his job so he needed his manager's help several times dealing with me as a customer.
They have made sure what works were done and even sent a video of my car being serviced and what it needs without any charge or trying to charge you anything. They make sure your aware of things you weren't aware of when inspecting the car thoroughly
I bought 64 reg bmw used approved car Marcus white has gave me very good service
Good Customers' Service including regular updates.
The car is under warranty but a issue has not been resolved.....disappointing....
Friendly and helpful staff, excellent service.
Very satisfied, dropped off the car easily, was met by a member of staff, plan of the day was broken down for me, good communication about how things where going, collection same smooth pick up of the car and communication with staff.
The 5* are only for Dave Figg's customer service. I have chosen Stephen James Woolwich only because he was in charge of my car.
The brakes replacement was perfect, and as always, the car came back clean. Charlie in Service reception was an ace communicator, and Lee in the service bay sent me a reassuringly pretty home movie of the car's 4rse and underside
My experience at BMW Woolwich was great and I have no complaints. I was seen to promptly and the customer service delivered by Charlie Power was to such a high standard.
Service was booked through the app. I was quoted a different price when I arrived and when I challenged it, I was told it would be more expensive if I used website price. Also car was brought back unwashed despite waiting an hour for it to be cleaned
Car was in for recall parts available -was able to wait which was more convenient
Staff were polite and explained things in detail.
Not sure. I was hoping the car would handle better after such an extensive servicing but I can't put my finger on exactly what is not right
Very prompt and attentive service.
Angela & Niran went above and beyond as they always do.
Not organised at all, correct parts not ordered, administrative farce
When I was looking for the car I new which car I wanted first I went to Romford showroom they wasn't really helpful them I Thou let me call Woolwich showroom I Spoken to marcus told him car I want them he checked 4 me over the phone and Satisfied me
Marcus white made my visits smooth quick and easy. He was extremely knowledgeable. He wasn't pushy. he advise me on things I could change to improve the look of the vehicle I got which I took up and I'm extremely happy with my new car.
A really good team. Very helpful.