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Because whole process was smooth.
Staff were polite, helpful & efficient.
excellent customer service
Because it was excellent
Mrs Hunt was very helpful throughout and checking my car thoroughly
Excellent all round
Has no issues
Again, they don't know what customer service is. The only one that genuinely wants to help is Richard who is the tyre fitter
Once again, staff were polite and helpful.
No issues with the service
BECAUSE WE WERE COMPLETELY SATISFIED
Because if the long delay in serving the car.
A very professional service
I had an advisor in the morning whi promised a discount then another one in the afternoon that did not hold the promise.
poor service and communication. less than 1 week after leaving same warning light came on. Find the staff to be generally rude and unhelpful.
Would have been five but a bit of a wait at 7.am in the morning
Had service pack on car and was charged for my service due to things not being explained to me. Not once was the details of my service explained to me. They left the service incomplete with a ! showing on my onboard computer service history.
They have promised to deliver a checklist from the items (tires, brakes, etc) and failed to do so.
Although the dealership received my booking they did not acknowledge that I booked a same day fast lane service booking. I showed my email confirmation and then they started giving me excuses, such as the main BMW website did not send info correctly.
Lack of transfer. Also, they rang me to say my car was ready and so I set off to collect. On the way, sent me advisory email re replacing wipers. Had that been mentioned on the call I would have instructed but did not want to now have to wait.
While I was waiting over 2 hours I wanted to buy by cycle for my son but parts team could not sell it. Because of faults.
3) I booked the car in to have all the disks and pads replaced in April and at the same time pointed out the missing rivets and was told these would be replaced. When I got home I opened the bonnet and found that the rivets were still missing........
Spoke to the man who was dealing with my car, addressed the issue and he in essence said there was nothing they could do
Excellent communication and helpful
Was hoping the service would take less time than it did as it was a simple oil change & micro-filter. Not obvious what the benefit of an express service was. A pickup/delivery option would be useful especially for those north of the river.
Brought the car in for service, after i was told to come back next month for the MOT, why didn't they tell me this at booking? The BMW dashcam was disconnected by service staff, i had to run around to get someone to reconnect it after as pin now bent
Not enough parking spaces at the centre
I just spent £2100 on replacing my clutch and flywheel. I only needed to spend approximately half of that price since the flywheel is still in excellent condition. Their customer service is good though.
Car was booked in, in a timely manner. Was a tricky issue to resolve and was not resolved first time. However, they listened to customer input and resolved the issue 2nd time round. Accommodated having the car back at short notice due to annoyance
The service was comprehensive with a video to prove it. Very helpful and professional staffs as well.
First class service
Parking wasn't great at this dealer. Also when I got there they didn't know I had booked a service while you wait online ,due to a system glitch. However the technician was very helpful and arranged a replacement car for me swiftly.
The service was prompt and delivered more or less within the time frame stipulated. In terms of detractors, the cost was high and the quality of the waiting area could have been better compared with other BMW dealers that I have frequented.
Politeness and prompt service
Dash cam was disconnected and not reconnected when I picked my car up.
As stated above the service was 1st class
Collection of the car was better then my earlier experience
Why I am happy with the car, the hight is was explain to us all the details and also the question and answer we ask was explain to us, was very clear.
Mainly because of the issues arising from the voluntary termination process with the vehicle I had previously bought through BMW Finance.
The car was delivered on time,with no problems
very good service
The salesman answered all our questions and made us feel very welcome
You can always improve