A tyre change was advised, red alert. and another visit arranged. I'm without my car again but third time lucky, hopefully this time the tyre will be replaced.
Courtesy car was not very clean
See above. My main concern now is where do I go to get my car serviced and maintained? Not sure I'd feel comfortable leaving my car in the Woolwich dealership after my previous experience.
Got the car back and apparently it was washed. Didn't have time to complain but the wash and clean wasn't great. The first time I took my car in I walked away with a dink in the door. Feels like no one actually cares.
This is not a very friendly or welcoming organisation, and seems to be getting worse each time I visit. They are now charging for the use of courtesy cars.
No problems but it's much further than now where it was located before and will be changing to Bromley now
The main issue was not solved,
Thank you for your comments. I am delighted that the service received was good during your visit. It is a shame that the car does not operate in line with what your expectations with the options on the car when purchased, sadly we cannot add this function at retailer level.
The only issue I had was that i had to wait 2 weeks for an appointment .
Thank you for your comments, we are working really hard to accommodate more customers at shorter notice, we look forward to helping you a little quicker in the future.
Faciliated my leaving car overnight due to overseas travel.
I was not kept waiting. Dave was very helpful.
As above what is the point of getting extended warranty - being told the repair is covered then end of the price goes up and tell me not covered due to low mileage really annoyed about that
thank you for your comments. It is a real shame that the extended warranty does not cover wear and tear items such as batteries, sometimes parts do wear out over time (8 years) and sadly the cost of those is down to the customer. I hope we can help in the future.
We had to wait an extra day for parts to be delivered, as they were not held as stock.Otherwise it would have been '5 Stars'.
Thank you for your feedback. We always aim to deliver 5 star service and it is a shame that we cannot stock more parts. BMW do offer a fantastic same or next day delivery service which we often use to satisfy customer needs. We look forward to helping you in the future.
I had a problem with my tyre pressure monitors, went into Stephen James at Woolwich, and luckily for me, they were able to fix the problem within 2 hours. The fact that it cost £110 just to replace one valve means that it's just 4.1 and not 5.
Thank you for your comments. The cost of the valves are more expensive than the norm as they have a sensor within them to measure tyre pressure. I am delighted that you were happy with the service.
The eirk and check was carried out satisfactorily.
Thank you for your comments. I am pleased that the service you received was good, in the future please bring any concerns such as the loan car to the attention of the manager who will do his best to help the situation.
Fast, efficient and on time; not bad value and you get a clean car, free coffee and newspapers while you wait. What's not to like?
Pleased with the depth of the inspection
See above. I was not kept up to date. The alloys are not badly damaged at all, and I've never had a problem getting them (or the ones on any of the two previous X5s that I've owned) re-polished previously.
Thank you for your comments. I am sorry to hear that you received a poor level of service, clearly our departments have not communicated very well and these comments are more than justified. We look forward to putting things right in the future.
I own a BMW, Mercedes and used to own an Audi and by far the best aftersales service I have received was from Stephen James BMW at Woolwich.
Great service and fantastic customer service
Everything went well except the courtesy car which I got. I got the documents for mini cab 2 days after getting the courtesy car which means I was out of work for 2 days.
Thank you for your comments, I am pleased that the repair went well and disappointed that you lost 2 days work. Sadly our loan cars cannot be used for private hire or taxi work. Should your car require any work with us in the future please make our reservations department aware so that we can look at alternative measures. depending on the level of repair it might be possible to carry I out while you wait or on a Saturday morning.
I have been waiting for more than 2h and nobody explain to me why
Thank you for your comments. I am really sorry to hear that you waited for far too long while collecting your car. I have looked into the matter and I can confirm that it was completely our fault and that we have taken some measures to ensure that it does not happen again.
The repair was completed with delay and the car was returned in a pristine condition
The service was fine, and although the car washed and clean on the outside the inside had not been cleaned. in fact was dirty, It was dusty and dirty with marks on white leather footprints in the black carpets.... Not impressive!!!
We are extremely unhappy to read that we have let you down by not cleaning the inside of your car properly. Please feel free to drop the car back into us for another full complimentary wash and vac. We will book this in at your convenience.
Cause of the experienced I have had in my last visits, incliding when i bought my current X5 from your London Woolwich branch
We are really interested to know how we get your marks from 3 to 5 stars on your next visit, we would very much like to discus the matter when you return from your holiday.
Service not completed - service indicator still on. Multiple attempts to chase up a quote for fixing bodywork damage - still waiting for a quote.
I am sorry to hear that your service indicator was not re-set when we serviced the car. I will chase the bodywork quote up for you today.
I was confartable as I was waiting, theres a coffee machine so no boredom
Awful customer service from lady on the phone who was rude. Also totally disgusted with the durability and performance of my 3 yeard old car with low milage.
We are sorry that you found our employee rude on the phone, I will look into this for you. BMW cars perform to a very high standard in terms of power and economy. They do require routine servicing on a mileage or time basis to keep the performance to the high level that you have enjoyed.
excellent service from friendly staff
The service and the MOT was done swiftly and efficiently, well meeting my requested timescale.
Not only professional but also deliver. However, it would have been a 5 stars if the car did not receive a scratch on the right hand wheel arch during the servicing. I reported it to a staff who had it polished but the mark did not go out completely
Everythings went well, however there is still room for development.
Amazing experience.. with a video of me driving away... I've seen a recording of me driving... Been doing it 31 years ??
The sales person and his colleagues were most professional, timely and efficient
There is always room for improvement but the experience was very good.
Eugene was amazing...he knew everything and was very transparent. He made it a very special experience for us
Stephen James Woolwich
Woolwich
